Zendesk + Microsoft Teams
With the Zendesk for Microsoft Teams integration, you’ll increase team productivity and solve tickets faster.
Simplify support workflows
View, create, and update Zendesk tickets directly from within Microsoft Teams. For complete context, you can add internal notes, attachments, and public replies. Everyone gets full visibility, so no request gets left behind.
Resolve requests at top speed
Alert your teams right away when tickets need attention. Receive notifications within Teams channels or DMs when tickets are assigned, marked high priority, or updated.
Scale with self-service
We have the answer for repetitive questions: Answer Bot for Microsoft Teams. Empower employees to self-serve using AI-powered suggestions inside of a Teams channel—reserving agents for complex issues.
The ticket to customer insights
Access pre-installed views of open and closed tickets for all users—never toggle between tools again. You can also import Zendesk ticket views to manage ticket activity and improve your support.