Zendesk + Microsoft Teams

With the Zendesk for Microsoft Teams integration, you’ll increase team productivity and solve tickets faster.

Product screen: View Zendesk ticket directly in Microsoft Teams

Simplify support workflows

View, create, and update Zendesk tickets directly from within Microsoft Teams. For complete context, you can add internal notes, attachments, and public replies. Everyone gets full visibility, so no request gets left behind.

Product screen: Notification of assigned ticket

Resolve requests at top speed

Alert your teams right away when tickets need attention. Receive notifications within Teams channels or DMs when tickets are assigned, marked high priority, or updated.

Product screen: Answer bot for Microsoft Teams

Scale with self-service

We have the answer for repetitive questions: Answer Bot for Microsoft Teams. Empower employees to self-serve using AI-powered suggestions inside of a Teams channel—reserving agents for complex issues.

Product screen: Zendesk ticket view

The ticket to customer insights

Access pre-installed views of open and closed tickets for all users—never toggle between tools again. You can also import Zendesk ticket views to manage ticket activity and improve your support.