CX Innovation
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Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
New Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing help enterprises deliver more connected service…
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Zendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum
Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer…
Zendesk Announces 2026 Partner of the Year Award Winners
This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation
Zendesk also named AWS Customer Experience Partner of the Year (Technology) – Global for driving customer…
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026
Zendesk’s annual CX Trends report shows consumers now expect instant resolutions, deeper personalization, and greater transparency…
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its…
AI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services
The days of IT being viewed solely as a help desk function are over. According to…