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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

Zendesk and BetterCloud

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our support tickets. We wrote a guide to help you develop some creative strategies to leverage Zendesk automations (and other features) so your IT team can provide excellent internal support. Learn how to use:

  1. Triggers to automatically CC the whole IT team if a ticket is high priority
  2. Tags to auto-assign tickets based on form conditions
  3. Macros to save time
  4. Slack channels for updates
  5. Automated reminders
  6. Internal notes on a ticket
  7. Problems to link similar incidents and manage them together

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