Note: The 2015 Gartner report referenced below is no longer available for complimentary download. But good news: the 2016 Magic Quadrant for the CRM Customer Engagement Center is now available.
What’s important in the world of customer engagement today? In an April 2015 report, Magic Quadrant for the CRM Customer Engagement Center, Gartner explores the trends and technologies in the fast-evolving customer service and support arena.
In the 2015 Magic Quadrant, Gartner moved Zendesk into the Visionary quadrant. We’d like to thank our 52,000 customers for that move, which we believe highlights Zendesk as an innovative alternative to some of the more-traditional vendors.
"Our agents love [Zendesk] because it offers the perfect balance of simplicity and power." — Vodafone
“Zendesk does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead." — Senior Adviser of Innovation for the Federal Communications Commission (FCC)
Read the full report to learn:
- How Gartner views the current landscape of customer engagement centers (CECs)
- Vendor capabilities for addressing the needs of today’s CECs
- Considerations for businesses looking to implement CEC technologies
The Magic Quadrant for the CRM Customer Engagement Center provides valuable information for businesses leaders seeking technology solutions for this critical part of the business.
The 2015 report is no longer available for complimentary download. But good news: The 2016 Magic Quadrant for the CRM Customer Engagement Center is now available!
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Want to learn more about the new addition to the Visionary quadrant? Watch the Zendesk demo: