How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer and employee data in a single place and with a single record across multiple channels, devices, and engagements allows Homebridge agents and help desk teams to handle support tickets faster and more accurately.

Homebridge adopted a bare-bones version of Zendesk Support in 2012. Since then, the company has more than tripled in size and uses Zendesk across 15 departments including Marketing, Operations, Customer Success, and HR.

"As each new team adopted Zendesk, they gave it rave reviews, so we kept on bringing in other groups," said Ben Chapman, Director of Experience and Analytics at Homebridge. Rapid response times, improved efficiency, and ticket deflection through self-service are just some of the benefits teams experienced.

Key takeaways:

  • Homebridge agents using Zendesk Support were handling 23% more tickets
  • The discounted net benefits amounted to an average of $156,596 annually
  • Five-year ROI of 158% and a payback period of four months

Complete the form below to view the report

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please select your job level
Please select your department

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks. Enjoy the read.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

We are sending your request...please wait.