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Zen Masters of Customer Service Webinars

7 Strategies for Turning Angry Customers into Loyal Fans7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion management skills for creating stronger customer relationships in this 1-hour webinar presented by customer experience experts and bestselling authors Marilyn Suttle and Lori Jo Vest.
Turning Difficult Moments into Positive Customer ExperiencesTurning Difficult Moments into Positive Customer Experiences
Watch this 1-hour webinar to learn Kate Nasser's foolproof method for staying objective and caring when dealing with an upset customer, and turn potentially bad customer interactions into positive ones.
Turning Rants into RavesTurning Rants into Raves
With the right mindset, some proven techniques, and a heaping dose of common sense, you can have customers not only raving about your business, but also recommending you to others. Learn how in this 1-hour webinar.
The Zappos ExperienceThe Zappos Experience
It's been said that there's a fine line between "cult" and "culture", and Zappos has developed legendary service from the inside out. Joseph Michelli shares their secrets to success in this 1-hour webinar.
Customer Experience Lessons from DisneyCustomer Experience Lessons from Disney
In this 1-hour webinar, Dennis Snow shares the secrets behind Disney service success, including the four critical elements of service excellence that will help ensure consistent service behaviors across your entire organization.
How Zendesk Does Customer ServiceHow Zendesk Does Customer Service
Learn how the Zendesk team supports its 30,000+ customers day-to-day in this 30-minute webinar featuring Pam Dodrill, Zendesk's Senior Director of Customer Support. She'll dig into how her team uses data to provide more proactive support, and their follow-the-sun support model.
Three Hidden Reasons Why Good People Provide Bad ServiceThree Hidden Reasons Why Good People Provide Bad Service
Check out this 1-hour webinar, where Jeff Toister will reveal the three hidden obstacles that prevent employees from doing their very best, and simple solutions for overcoming them.
Master High-Tech, High-Touch Customer ServiceMaster High-Tech, High-Touch Customer Service
Learn how to harness the power of technology to build emotional connections with your customers while retaining the best of classic service techniques in this 1-hour webinar featuring Micah Solomon.
7 Tools for Amazing Every Customer Every Time7 Tools for Amazing Every Customer Every Time
Watch this webinar where renowned customer service expert Shep Hyken shares 7 practical tools for transforming your organization into an operation that amazes every customer every time.
The Apple ExperienceThe Apple Experience
In this 1-hour webinar, Carmine Gallo lifts the curtain behind Apple's stunning success in retail to show anyone how to run any business the Apple way. He breaks down Apple's customer-centric model to provide an action plan for anyone responsible for delivering exceptional customer service.