The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live chat when shopping online, and a growing number of consumers say it is their preferred way to engage with support. So how can companies use live chat to transform the way they engage with customers? This Zendesk research report explores:
Benchmark metrics for live chat
How live chat changes customer engagement
The characteristics of a great live chat experience
What to consider when staffing for live chat
Download the full report for full details and insights.
If you're a fan of metrics, analytics, and other things with numbers in them, visit the Zendesk Benchmark page to see how your customer support stacks up against the competition.