Today’s universities and school districts are continuously strained by budget cuts and rising demands — driving the pressure for smarter and more efficient education technology that is simple to implement with low risk.
Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.
Stop getting interrupted by support requests via phone, emails and in-person. Zendesk funnels all requests from various channels (email, phone, Web, Facebook, Twitter, chat) into a single, user-friendly interface. In Zendesk, you can efficiently respond with automated tools, engage with others and resolve problems fast.
Knowledge is power
Set up a knowledge base with FAQs, articles and community forums to help your students and staff help themselves to information. You can easily search the database with smart queries, publish articles with our two-way ticket-to-article integration and provide a platform for your school community to exchange insights and ideas.
No IT degree required
Get a web-based solution that does not require maintenance, hardware and extensive training. Zendesk is easy to set up, use and customize, so there’s no need to worry about ballooning infrastructure costs, data migration headaches or lengthy system updates. You can be up and running in less than 30 minutes.
Microverse + Zendesk: Scaling up to meet global students
By implementing Zendesk tools, our support agents solved an average 3870 tickets per month, 91.93% of them being one-touch tickets. And with an average self-service ratio of 1.23.”