CX Innovation
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Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026
Zendesk’s annual CX Trends report shows consumers now expect instant resolutions, deeper personalization, and greater transparency…
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its…
AI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services
The days of IT being viewed solely as a help desk function are over. According to…
Zendesk AI + GPT-5: Setting the pace for the next generation of support
At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…
Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision
Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that…
Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch…
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…