Agent experience

Bolstering your support team's well-being

Working on the front lines of customer service can exact a heavy toll on people. In this episode of Conversations with Zendesk, an experienced manager of support teams provides insights into how companies can help employees weather difficult times.

Supporting your customers starts with supporting your agents

With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.

Top 3 complaints from customer support agents

We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found that support agents have their fair share

Agent Experience Guide

Even if you're trying to give your support agents what they need to be successful, you can always do more. That’s why wrote the Agent Experience Guide.

Setup your agents and end-users for success with Chat

If you want customers to trust you, trust your agents to make them happy

An empowered customer service team is more likely to build positive customer relationships when they have the autonomy to react quickly and effectively. Trust your agents to make your customers happy.

Recruit, hire, and onboard customer service representatives

This Relate Leadership Guide provides you with advice for recruiting, hiring, and onboarding customer service representatives.