Top 10 Dixa alternatives and competitors for 2024

Founded in 2015, Dixa is a startup that primarily serves small to midsize businesses, as you can see when you filter its G2 reviews by company size.

Dixa covers some of the basics you’d expect in customer service software, including multichannel support, automation, and knowledge base software. It also offers call center capabilities, a mobile software development kit (SDK), and reporting. For an additional fee, you can add chatbots, quality assurance analytics, and seasonal or view-only users. Dixa also has solutions for certain industries, including baby and kids' supplies and furniture and interior.

But behind these features is a still-maturing product. Dixa offers fewer than 100 integrations, which can make it challenging for scaling businesses to extend the product for different use cases. Some users also report that email correspondence can get lost, merging tickets is challenging, it is difficult to keep track of conversations, the system can crash, and Dixa has a complicated agent interface. Teams also can’t add multiple recipients in the email ID field. These issues may reduce productivity and impact the overall reliability of the software. In addition to these possible scalability and reliability concerns, you’ll also need to consider if working with a smaller company is the right choice for your business.

To help you find the Dixa alternative that’s right for you, we’ll review several options below.

More in this guide:

• Best Dixa alternatives and competitors at a glance
• A deep dive into the top alternatives to Dixa
• Frequently asked questions
• How to choose the best alternative to Dixa

The following table highlights the features and pricing of different alternatives to Dixa for a quick, at-a-glance comparison. The data in this table is based on our product team’s internal research as well as reviews from verified customers.

Dixa alternatives	Starting price	Free trial	Key features
Zendesk	$19 per agent/month (billed annually)	14 days	Industry-leading ticketing system Reporting 1,500+ apps and integrations Unified Agent Workspace Access to the Zendesk community of CX experts
Kustomer	$89 per user/month (billed annually)	Unavailable	Ticketing system Reporting Apps and integrations
Freshdesk	$0 per month (up to 10 agents)	14 days	Ticketing system Reporting Apps and integrations
Gorgias	$10 per month (billed annually)	7 days	Ticketing system Reporting Apps and integrations
Help Scout	$20 per user/month (billed annually)	15 days	Ticketing system Reporting Apps and integrations
Nectar Desk	$50 per agent/month	7 days	Ticketing system Reporting Apps and integrations
HubSpot Service Hub	$0 per month	Unavailable	Ticketing system Reporting Apps and integrations
Intercom	$74 per month (billed annually)	14 days	Ticketing system Reporting Apps and integrations
LiveAgent	$0 per month	7 or 30 days	Ticketing system Reporting Apps and integrations
DelightChat	$49 per month	14 days	Ticketing system Reporting Apps and integrations

Let’s explore the Dixa alternatives available in 2024 to keep your business growing.

1. Zendesk

Zendesk helps businesses of all sizes deliver consistent and personalized support on any channel. The Zendesk Agent Workspace unifies conversations and key customer details across social messaging, live chat, voice, email, and more. With pre-built and custom dashboards in Zendesk, you can track and improve customer service performance across all channels. The Zendesk Agent Workspace is also customizable, so you can tailor it to your needs.

Automation and AI are built into the Agent Workspace to maximize agent efficiency. For example, intelligent routing enables you to route conversations based on language, sentiment (positive, negative, or neutral), and intent while taking agent skill set, capacity, status, conversation priority, and more into account. Zendesk AI is trained on billions of real support interactions and can be set up in minutes—no coding skills required.

Zendesk also comes with over 1,500 pre-built apps and integrations, so you can extend and customize the software to accommodate a variety of different use cases.

With over 160,000 customers, Zendesk has a proven track record of helping businesses across various industries and sizes build lasting customer relationships. There’s a reason Zendesk was ranked #1 across three categories in G2’s 2023 Best Software Awards.

Simply put, you can rely on Zendesk—whether you're a startup, midsize business, or global enterprise. Our scalable solutions were built to adapt to your needs now and in the future.

Features:

• Reporting and analytics
• Unified omnichannel ticketing system
• Knowledge base with AI-powered Content Cues
• Intelligent routing
• Live chat, social messaging, email, and voice
• Chatbots and AI
• 1,500+ apps and integrations
• Customizable Agent Workspace
• Custom business rules (triggers and automations)

Pricing:

• Support Team: $19 per agent/month
• Support Professional: $455 per agent/month
• Support Enterprise: $115 per agent/month

  *Plans are billed annually.

Free trial:

14 days

2. Kustomer

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Kustomer provides customer relationship management (CRM) solutions for customer service teams in various industries. It has the basic tools and features of customer service software including a ticketing system, chatbots, a knowledge base, and reporting functionality. Kustomer also has some advanced features, such as Kustomer IQ, its AI solution. Kustomer IQ helps improve self-service by detecting customer intent and responding accordingly.

As a multichannel tool, Kustomer also enables businesses to provide support on social media, email, and live chat channels. To help you connect to other tools, processes, and data, Kustomer offers around 100 pre-built apps and integrations. For an additional cost, you can increase your Kustomer application programming interface (API) limit, add temporary licenses, or integrate Kustomer with your data warehouse.

Features:

• Ticketing system
• Routing
• Reporting
• Chatbots
• Knowledge base

Pricing:

• Enterprise: $89 per user/month
• Ultimate: $139 per user/month

  *Plans are billed annually

Free trial:

Unavailable

3. Freshdesk

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Freshdesk is customer support software that provides broad functionality to sales, marketing, customer success, information technology (IT), human resources (HR), and operations teams.

Its capabilities include ticketing functions, such as a team inbox and multichannel support for email, phone, chat, social media, and web-based service channels. However, users must toggle between three apps (Freshdesk, Freshchat, and Freshcaller) to view information from different channels. Its agent workspace is also not customizable or contextual, which means agents will likely see information that isn’t relevant to them.

Freshdesk also has some reporting capabilities. But every Freshdesk channel has a unique reporting tool, so you often need to export and combine data manually. Freshdesk’s service level agreement (SLA) management also only allows for three metrics and six conditions. It provides self-service tools such as knowledge base software, community forums, and client portals. However, Freshdesk doesn’t have team publishing automation or workflows, so teams must manually review help center content.

Features:

• Ticketing system
• Routing
• Reporting
• Team inbox
• SLA management
• Knowledge base

Pricing:

• Free: $0 per month (up to 10 agents)
• Growth: $15 per agent/month
• Pro: $49 per agent/month
• Enterprise: $79 per agent/month

  *Plans are billed annually.

Free trial:

14 days

4. Gorgias

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Gorgias is a help desk primarily designed for support teams at e-commerce companies. Its features include a knowledge base, reporting, macros, and automation capabilities, as well as order management and integrations with popular e-commerce platforms.

In addition to its integrations with Shopify, BigCommerce, and Magento, Gorgias offers multichannel support across email, social media, and live chat. Voice, SMS, and chatbots are available as add-ons.

Features:

• E-commerce ticketing system
• Reporting
• Add-ons for voice and SMS
• Knowledge base
• Macros

Pricing:

• Starter: $10 per month
• Basic: $50 per month
• Pro: $300 per month
• Advanced: $750 per month
• Enterprise: Contact Gorgias

  *Plans are billed annually except for Starter.

Free trial:

7 days

5. Help Scout

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Help Scout is a help desk software with a shared inbox and knowledge base, conversation management, agent routing, chatbots, and 100+ integrations. These integrations include pre-built applications for popular tools like Mailchimp, Messenger, Shopify, and Trello. The Help Scout platform enables agents to serve customers on multiple channels—email, live chat, and social media—and supports in-app messaging, but it’s important to note that this feature costs extra.

Service managers can leverage Help Scout’s reporting to analyze knowledge base content performance. They can also assign conversations, take notes, and use collision detection to delegate and make sure service tasks get done.

Features:

• Routing
• Reporting
• Ticketing system
• Knowledge base
• Apps and integrations
• Chatbots

Pricing:

• Standard: $20 per user/month
• Plus: $40 per user/month
• Pro: $65 per user/month

  *Plans are billed annually.

Free trial:

15 days

6. Nectar Desk

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Nectar Desk is call center software for handling inbound and outbound calls. It has standard call center management features like predictive dialing, interactive voice response (IVR), call recording, custom greeting messages, and call forwarding. Nectar Desk also has call center reporting tools like call analytics, call workflow audit, and call history.

In addition to traditional call center features, Nectar Desk enables SMS messaging and supports messaging on Messenger, Instagram, and WhatsApp. If your team is already using a CRM, you can integrate it with your Nectar Desk account. And if you don’t have a CRM, you can set one up using Nectar Desk’s customizable CRM to create your contact database.

Features:

• Routing
• IVR
• Call recording
• Custom greeting messages
• Call forwarding
• Integrations
• Ticketing system

Pricing:

• Nectar Desk Plan: $50 per agent/month

Free trial:

7 days

7. HubSpot Service Hub

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HubSpot provides a wide range of solutions across sales, marketing, and customer service. HubSpot’s service solution, HubSpot Service Hub, features support capabilities such as service analytics, ticket management, integrations, chatbots, and knowledge base tools. Its additional features include a shared inbox, customer surveys, and a customer portal.

HubSpot doesn’t natively support SMS and relies on a third-party integration with Twilio. HubSpot has a native integration with Messenger and offers live chat and email, so agents can connect with customers on service channels.

Features:

• Routing
• Reporting
• Ticketing system
• Apps and integrations
• Knowledge base
• Chatbots

Pricing:

• Free: $0 per month (limited features)
• Starter: $18 per month (includes 2 users)
• Professional: $450 per month (includes 5 users)
• Enterprise: $1,200 per month (includes 10 users)

  *Plans are billed annually.

Free trial:

Unavailable

8. Intercom

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Intercom’s software is designed for a variety of use cases including customer service, customer success, sales, and marketing. You can create and manage your product or service’s onboarding experience, support existing customers, and capture leads through live chat. For support teams, Intercom combines a chatbot with a shared inbox that consolidates tickets and offers a self-service knowledge base.

The software also features automation, intelligent ticket routing, SMS support, a campaign builder, and a survey tool. Through Intercom’s inbox, you can connect to any of the apps available in the Intercom app store. And if your preferred tool isn’t available as a pre-built integration, you can use Intercom’s APIs to build a custom integration.

Features:

• Routing
• Reporting
• Ticketing system
• Integrations
• Knowledge base
• Chatbots

Pricing:

• Starter: $74 per month
• Pro: Contact Intercom
• Premium: Contact Intercom

  *Plans are billed annually.

Free trial:

14 days

9. LiveAgent

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LiveAgent is a customer care solution for businesses across a variety of industries. Its core features include a help desk, a ticketing system, live chat, call center capabilities, a knowledge base, and support for social media. LiveAgent’s ticketing system serves as the platform’s backbone and consolidates communication from all support channels into one shared inbox.

Through the LiveAgent platform, service agents can categorize, merge, share, and collaborate on tickets originating from live chat, email, voice, and social media. In addition to its native capabilities, LiveAgent has a library of more than 200 integrations. These integrations allow for greater customization.

Features:

• Ticketing system
• Routing
• Reporting
• Knowledge base
• Integrations
• Prewritten messages

Pricing:

• Free: $0 per month (limited features)
• Small business: $9 per agent/month
• Medium business: $29 per agent/month
• Large business: $49 per agent/month
• Enterprise: $69 per agent/month

  *Plans are billed annually.

Free trial:

7 or 30 days

10. DelightChat

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DelightChat is a niche solution dedicated to customer support and WhatsApp marketing that some teams use as a Dixa alternative. DelightChat’s customer support features include an Instagram, WhatsApp, and Messenger integration, as well as live chat, ticket analytics, and an email inbox. For WhatsApp marketing, DelightChat provides upsell automations, order fulfillment, review collection, abandoned checkout recovery, and more.

With the Shopify integration, e-commerce teams can use DelightChat to manage orders and collect data that provides customer context during support interactions. Depending on which plan you choose, DelightChat will provide email and WhatsApp support, guided onboarding, and dedicated account management. Note that plans have separate limits for marketing contacts and support tickets.

Features:

• Routing
• Reporting
• Help articles
• Automated replies
• Ticketing system

Pricing:

• Startup: $49 per month
• Scale: $99 per month
• Growth: $299 per month

  *Pricing does not include WhatsApp charges.

Free trial:

14 days

When looking for the best alternative to Dixa, companies should ask themselves:

• Can the solution scale alongside my business?
• Does the software offer a reliable agent interface?
• Does the solution have critical capabilities such as robust integrations, advanced reporting, and efficient case management?

Trusted by more than 160,000 companies around the world, Zendesk is a scalable and reliable solution that offers the capabilities you need to provide great customer service. As a top alternative to Dixa, Zendesk has demonstrated its ability to scale, supporting companies like Four Seasons Hotels and Resorts, Uber, and Instacart.

Efficiency and automation are also built into Zendesk, which enables companies of all sizes to do more with less. Our industry-leading ticketing system ensures effective case management, robust apps and integrations allow you to extend our solution for a variety of use cases, and advanced reporting equips you with insights to improve your entire customer experience.

Zendesk customers also gain access to our community of customer experience leaders, so new users can learn best practices, grow their network, and strengthen their business strategy with expert guidance.

Try Zendesk for yourself to discover all the ways it can benefit your business.