- Zendesk AIPower your service with AI that continuously improves every resolution
- Reporting and analyticsTurn service insights into better outcomes
- MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees
- Actions and integrationsDrive resolutions across unified data and systems
- Security and TrustDeploy trusted service with enterprise-grade security and AI governance
- Customer ServiceManage and resolve customer inquiries across all channels in one place
- Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform
- Contact CenterDeliver AI-powered resolutions for every call, every channel, every time
- AI agentsResolve even the most complex issues on any channel autonomously
Common use cases
- Messaging and live chatEngage customers on your website or mobile app
- TicketingTrack, organize, and resolve all your tickets in one place
- IT service managementIT support that empowers your workforce
- Knowledge basePower every resolution with connected knowledge
- VoiceManage and resolve customer calls with AI
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- Financial ServicesSecure service that builds financial trust
- TechnologyTransform support to drive net retention
- GovernmentReliable support that serves every citizen
- Media and entertainmentEngage audiences and elevate experiences
- EducationCreate better student experiences
- ManufacturingStrengthen customer and partner relationships
- HealthcareBuild healthier patient experiences
- TelecommunicationsImprove retention with seamless support
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The future of agentic service, on-demand. Access exclusive insights and sessions from the year’s leading service event.
High usage of analytics in customer service pays off: companies that depend more on analytics reports are shown to perform better than those who don’t. These metrics, which gauge important indicators like customer satisfaction and related efficiency factors, can help companies identify their successes as well as areas of improvement. How else can companies take a data-driven approach to customer service? This Zendesk research report explores:
