Omnichannel survey infographic

How to build customer intelligence (and why you should)

Today’s consumers expect personalized experiences, and in order to deliver, brands need customer intelligence. Here’s how to get it and what to do with it.

• CRM
• Customer expectations

Customer success vs. customer experience: What’s the difference?

Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

• Customer satisfaction

Integrations to be thankful for

Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

What skills and metrics CX teams need in ecommerce: An analysis

The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?