Omnichannel survey infographic

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

• Customer expectations
• Customer satisfaction

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

• Customer expectations

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

• Customer retention
• Customer satisfaction