ChargeDesk is on a mission to improve billing support. Our bespoke Square integration is the most advanced and powerful solution for managing Square data right inside Zendesk Support tickets.

Square by ChargeDesk lets you instantly view every customer's billing history next to their support tickets, then perform key actions such as refunding orders and cancelling subscriptions.

You can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you limit specific actions (such as refunds) to individuals or groups of agents. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you see the most common reasons for refunds and cancellations.

Zendesk Support Features

Manage Square orders next to support tickets
ChargeDesk's powerful algorithm automatically matches customer data to support tickets instantly
Search Square data inside Zendesk using customer names, email addresses, order descriptions and even the last 4 digits of a customer's card
Refund Square orders
Cancel Square subscriptions
Edit customer details including adding VAT numbers

Beautiful Notifications

Notify customers when orders are refunded, subscription is cancelled and many, many more events
Send PDF invoices to your customers on successful payment
Show tax information based on your customer's country (VAT & GST compliant)
Customers can add their tax ID to their own invoices
Replies to receipts are sent to your helpdesk with billing details attached
Use our mobile app to be instantly notified of events in your account

Detailed Reports

View and download activity reports on broken down by agent
Log reasons why refunds and cancellations were performed
View a graph of revenue including a breakdown by product
See all outstanding and paid invoices
Generate a Tax Summary for financial reporting
Download historic invoices in bulk

Further Information

Launched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!

Square by ChargeDesk

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