commercetools by agnoStack

eCommerce Support for Zendesk

commercetools support for Zendesk

The agnoStack™ commercetools Support plugin makes it possible to view and manage Order data from your commercetools Store.

We bring rich, transactional commerce support natively into Zendesk to improve agent efficiency and help your business grow. The only true enterprise integration for commercetools - rated as one of the Top Zendesk Apps!!

See agnoStack in action

For step-by-step instructions on how to configure the application, please see our Onboarding FAQs.


To illustrate how the agnoStack™ commercetools Support solution helps your agents achieve a more efficient workflow, below is list of some of our core features. Detailed pricing and available tiers can be found at

Customer order history (paid feature)

Allow agents to instantly view historical customer orders as soon as they open a ticket.

Order basics/details (paid feature)

Get basic order details (as well as line items, real-time shipping updates, and payment transactions - paid features).

Order search/filter/sort/lookup (paid feature)

Your agents can perform incredibly fast, real-time searching/sorting/filtering to rapidly locate the specific order a Customer needs support with.

Pin ticket order (paid feature)

Agents can save/pin an Order to a Ticket to ensure as it moved between agents or is re-opened that order details are quickly available.

Refunds Processing (paid feature)

Easily allow agents to process both full, item-level and partial refunds (depending on platform).

Advanced Macros (paid feature)

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.


Customers first - every time, all the time. If something is broken, you’re missing a feature or something could be improved, we’d love to hear from you! Contact us any time at

Note on future changes

We've got a long laundry list of features to come on our roadmap and look forward to continuing to improve your omni-channel support experience as we grow!

NOTE: This is primarily a paid app with available pricing tiers and functionality that vary based on commerce Platform. Our current features include order status, shipping status, payment status, issue refunds and more.

Platform agnostic to grow with you from day 1 to day 100

agnoStack™ Omni-Channel Support

Learn more about our agnoStack™ Omni-Channel Support solution at We will continue to add additional eCommerce platforms as well as additional shipping and payment integrations in coming months...stay tuned!

"agnoStack™ Omni-Channel Commerce" now available for: Shopify, commercetools, Magento 2/Adobe Commerce Cloud, Magento 1, ElasticPath, commercetools, and WooCommerce at: agnoStack Omni-Channel Commerce!

App details

Works with
Ticketing System
Price (USD)
Free to install
See pricing details

Apps install directly into your account

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