Help Center Analytics

Build and grow your Zendesk knowledge base with Analytics.

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Use analytics to understand how your knowledge base is performing and how to improve it

  • Measure people's engagement with Page Views and Visitors by article, section or category

  • Measure and track Helpfulness as % of people who found your KB articles helpful.

  • Self-Service Score: how effective is your Help Center at deflecting tickets.

  • Track people's journey to understand what KB articles to improve and how.

  • Find out how many and what tickets are created from each article

A simpler and better alternative to Google Analytics

  • Designed and built for self-service content

  • Track metrics and feedback in one single dashboard

  • View metrics by article, section or category

  • Works out of the box, no customization required

  • Integrated with your Helpdesk to help you track tickets by article### Slice and dice your data in any possible way

  • Rich and flexible filters to help you analyze every aspect of you traffic data

  • Filter by any time period, Staff vs Customer traffic, Mobile vs PC vs Tablet or Referrer

Super easy to install

  • All you need to do is add a short script snippet in your Help Center theme

  • Works out of the box, no custom setup is needed

Analytics built with privacy in mind: we do NOT store any PII data about your visitors

FREE for 14 days, then starts at €9/month (unlimited users & brands)

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App details

Works with
support
Ticketing System
Author
Swifteq
Price (USD)
Free to install
See pricing details

What people are saying

5.0

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