Skip to main content

For media, analyst, and speaking inquiries, please contact us.

Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

September 11, 2017

Hilarie Koplow-McAdams brings decades of sales leadership, deep expertise in scaling global enterprise software companies

SAN FRANCISCO – September 11, 2017 – Zendesk, Inc. (NYSE: ZEN) announced today the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle.

“I’ve been a fan of Hilarie for many years”, said Mikkel Svane, CEO, founder & chairman, Zendesk. “She’s joining the Zendesk Board of Directors at a time where her enterprise sales experience is particularly relevant, and I anticipate that this, coupled with her curiosity and strategic thinking, will have a great impact.”

Koplow-McAdams is currently on Tableau Software’s Board of Directors, and her prior leadership roles have included chief revenue officer at New Relic, president of global sales at Salesforce, vice president of sales at Intuit, and senior vice president at Oracle. She holds an M.A. in Public Policy from the University of Chicago and a B.A. in Sociology from Mills College.

“I have long admired Zendesk’s vision in building beautiful and flexible software for the modern business,” said Koplow-McAdams. “I look forward to the opportunity ahead to redefine the future of customer experience for all types of organizations around the world.”

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 107,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Return to newsroom


The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.

Latest articles

AI charts bold new course for CX

Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…

Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents

AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…

Zendesk CTO takes the stage at VentureBeat Transform 2024

Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…

Zendesk Head of AI on unlocking the power of AI

Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…