The Zendesk Customer Service Benchmark

Stand out from the crowd

Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.

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Get ahead of the curve

The Zendesk Benchmark allows organizations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion—it’s the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.

Based on data from:

5.5B

Tickets

1.1B

Customers

1.4M

Agents

158

Countries

See where you stand

It’s simple—select your industry and see how you’re performing against your peers.

Know what’s trending

Findings from over 99,000 Zendesk Benchmark participants alongside survey data from 3,700 consumers and 4,800 business leaders shaped our CX Trends 2023 report. We found that immersive CX is the future of customer experience.

70% of consumers spend more with companies that offer fluid, personalized, and seamless experiences. This means businesses that deliver on this new expectation will get an edge over the competition. Our report shows you how.

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Learn from our research

Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from 99,000 organizations.