The Zendesk
Customer Service Benchmark
Enterprise businesses are facing new challenges. Learn best practices for big businesses and benchmark your metrics against other similar support teams.
About the Zendesk Benchmark
We started the Zendesk Benchmark to give organizations a way to measure their customer service performance against their peers.
It isn’t a survey or an expert opinion—it’s a data index based on actual customer service and support interactions from more than 45,000 participating organizations across 140 countries.
Turning mountains into molehills
Every day, the Zendesk family of products handles 13 million interactions between companies and their customers. That’s a lot of data to explore. Luckily, our Data Science Team is committed to uncovering patterns and insights for our customers. Here’s where you can start to take action.
It’s time to change
If you’re an established B2C company, you’ve claimed a spot within your industry—but like all things, change is necessary to keep growing. Mature enterprise businesses providing support to consumers have worrying metrics: the highest volume of requests, the lowest CSAT, and slowest response times.
Find out whyTreat your support like a platform
The best tech savvy support teams have committed to building out and integrating their support solution. It’s proven that digital native enterprise businesses that view their support software as a platform that can be extended as needed resolve much higher ticket volumes more efficiently than their less sophisticated peers.
How to take a platform approachLearn more to understand more
Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from over 45,000 organizations.
Join our data community
Every Zendesk customer can participate in the Zendesk Benchmark. Sign up to see where you can grow to deliver a better customer experience.