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Zendesk Announces Best-Selling Author Micah Solomon Will Join Its 2012 Customer Service Hero Tour

May 9, 2012

SAN FRANCICSO, CA –- May 9, 2012 –- Zendesk (, the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero Tour in Denver, Austin and Chicago. The series of half-day events are free of charge and will teach attendees the latest in best practices around customer service from Zendesk’s customer service experts, Zendesk customers and keynote speaker, Micah Solomon, the best-selling author behind “High-Tech, High-Touch Customer Service” and “Exceptional Service, Exceptional Profit.”

“The Customer Service Hero Tour is a chance for industry professionals to learn the latest techniques for providing superior customer service in the 21st century, and more importantly, how to know if those techniques are actually working,” said JD Peterson, Vice President of Product Marketing, Zendesk. “We’ve gained some amazing insights from our 15,000+ customers and are thrilled to be sharing best practices in customer service from the experts.”

One lucky attendee from each city tour will win a free trip to Las Vegas to tour Zappos’ world headquarters. Zappos, a Zendesk customer, is known around the world for delivering exceptional customer service.

The first Hero event begins on Tuesday, May 22, at the Hotel Teatro, in Denver, CO. The tour will continue to Austin on Thursday, May 24, at the Parish. On Friday, June 8, the tour will travel to Chicago at the Metropolitan Club. In each city, sessions include:

The Transformation of Customer Service: From Zero To Hero

The customer service industry is in the midst of a revolution. JD Peterson, VP of Product Marketing at Zendesk will discuss what it means to truly be a “Customer Service Hero” and how your customers and organization can benefit from this transformation.

Meet The Author: High-Tech, High-Touch Customer Service

Best-selling author, Micah Solomon will share his strategies on ways to deliver exceptional high-touch customer service in a demanding world of social commerce where Twitter, smartphones and self-service kiosks are driving customer service interactions.

3 Techniques Every Customer Focused Organization Needs to Know

In this session, Zendesk will share tips and tricks for using the latest technology available to the customer service industry to help you and your organization become more efficient and effective in the service you deliver.

The Secret Formula for Customer Satisfaction

How do you know if your customer service efforts are working? The answer lies in the data from every customer interaction. Zendesk customers can now compare their efforts with the 15,000+ other companies that use Zendesk.

Customer Service Hero Panel

Zendesk customer service heroes share their challenges, successes and secrets for delivering world-class customer service.

Customer Service Super Heroes UNITE!

The day ends with an opportunity to network with colleagues, speakers, and other experts from the customer service industry.

To learn more about the tour or to register for the tour, please visit

About Zendesk
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 customers, including Sony, Adobe, OpenTable and Groupon trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.

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