For media, analyst, and speaking inquiries, please contact email@example.com
Zendesk Helps RightNow Customers Move into the 21st Century with New Migration Program
December 1, 2011
SAN FRANCISCO, CA – December 1, 2011 – Zendesk, the proven cloud-based help desk software provider, today introduced its Fast Track Migration Program, a new offering that provides a quick and easy way to migrate to its help desk solution from the RightNow Customer Experience Suite. Through the end of 2011, special discounted pricing is available on Zendesk software. The introduction of this program follows Oracle Corporations recent announcement of its intent to acquire RightNow Technologies.
“RightNow customers realize that they have been trapped in an expensive, outdated solution, said Mikkel Svane, Zendesks CEO. In this day and age it is surprising to see software that is limited to only the Windows platform with no availability through native mobile applications. Modern businesses require 21st Century tools to deliver superior customer service. Thats why theyre moving from RightNow to Zendesk.”
At Box, customer service is our top priority. Previously, we found ourselves hampered by a legacy tool that was not integrated with other key business systems, was too difficult to customize and maintain, and was, frankly, just too expensive, said Jon Herstein, Boxs Vice President of Customer Success. With Zendesk, we now have a solution that is flexible, cost-effective, and is loved by our customers and support team.
More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, already trust Zendesk with their most valuable assets: their customers, partners, and employees. The Fast Track Migration Program brings together migration best practices and tools, professional services, and free training to make the desired move to Zendesk fast, easy, and painless.
Free Help Desk Health Check – Zendesks support experts will analyze the health of your current help desk based on the companys Top 10 Metrics methodology.
The Zendesk Fast Track Migration Program for RightNow includes:
Innovative Migration Methodology – The Zendesk Migration Team has developed a migration tools and methodologies system to help accelerate and automate the transition to Zendesk.
Free Zendesk 101 Bootcamp – New customers will receive a free seat in this introductory Zendesk course that includes information on key features and best practices from the experts.
Learn more at http://www.zendesk.com/migration.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.Return to newsroom
The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.
Zendesk Completes Acquisition of Klaus
SAN FRANCISCO – February 12, 2024 – Zendesk today announced it completed its acquisition of Klaus,…
Science-Based Target Initiative approves the most ambitious climate targets to date from Zendesk
Zendesk recently set its most ambitious goals yet to help combat climate change. These targets were…
AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…