For media, analyst, and speaking inquiries, please contact firstname.lastname@example.org
Zendesk Joins Shopify Plus Technology Partner Program
January 16, 2018
SAN FRANCISCO – Jan 16, 2018 – Zendesk, Inc. (NYSE: ZEN), a leading provider of software for better customer relationships, announced today it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise.
Merchants that use Shopify Plus and Zendesk have access to the full Zendesk product suite, including Zendesk Chat, Guide, Support and Talk. According to Forrester, live chat can increase your website conversion rate by 29 percent, and by offering complete real-time, omnichannel support to their customers, merchants can ensure they convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction and net promoter scores.
“It’s an honor to be recognized as one of the leading technology partners in the Shopify Plus ecosystem” said Tom Keiser, COO of Zendesk. “With customers expecting more than ever, it’s crucial for ecommerce companies of all sizes to have the tools necessary for improving customer satisfaction. Shopify Plus merchants can now enjoy the ease-of-use, customization and reporting insights needed to build better relationships and have conversations with their customers that will help improve conversion rates, decrease churn and increase satisfaction.”
Joining the Technology Partner Program demonstrates the importance of high-quality, customizable customer service on growing businesses. Combining Zendesk’s omnichannel customer support software with Shopify Plus’ multi-channel platform gives merchants the ability to build customer trust and increase sales, as well as improve agent efficiency by reducing content switching.
“We are thrilled to welcome Zendesk to the Shopify Plus Technology Partner Program,” said Jamie Sutton, Head of Technology Partnerships, Shopify Plus. “This program recognizes the best-in-class solutions that, together with Shopify Plus, further enables the rapid growth and innovation possibilities of today’s modern merchant. Bringing Zendesk on board recognizes the important role customer service plays in ensuring customer satisfaction and driving growth in ecommerce businesses.”
Thousands of Shopify and Shopify Plus customers combined have already seen benefits from utilizing this solution.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Return to newsroom
The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.
Supporting Giving Tuesday: Tech for Good Impact Award winners will use Zendesk to advance social causes
The Zendesk Foundation today announced the winners of the annual Tech for Good Impact Awards. Earlier…
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…
IT leaders all in on AI to improve employee and customer experiences
After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…