Skip to main content

For media, analyst, and speaking inquiries, please contact us.

Zendesk Names Elena Gomez as Chief Financial Officer

May 2, 2016

Former Salesforce Executive Brings SaaS Expertise, Proven Management of Growth to Leadership Team

SAN FRANCISCO, CA–May 2, 2016–Zendesk, Inc. (NYSE: ZEN) today announced the appointment of Elena Gomez, former senior vice president of finance and strategy at Salesforce, as its new chief financial officer. She replaces Alan Black, who served as Zendesk’s CFO since 2011 and earlier announced his plans to leave the company once his replacement was found.

“Elena represents a rare breed of finance leader who combines unparalleled knowledge of the SaaS business model with a proven ability to build teams and partner with business leaders,” said Mikkel Svane, Zendesk chairman, CEO and founder. “Her experience in managing growth across enterprise sales and multiple products will serve us well as we seek to become a $1 billion revenue company in 2020.”

During her five years at Salesforce, Gomez helped build a world-class finance operation. She most recently managed the finance and strategy organization supporting the company’s largest revenue-generating teams. Gomez brings proven experience in managing global growth and scaling finance operations for a multibillion dollar company to Zendesk as it broadens its enterprise reach and expands its product portfolio.

“Zendesk is an exceptional company that is transforming how companies build better customer relationships,” Gomez said. “I’ve admired the company from a distance and now am excited to join Mikkel and the leadership team in building its next phase of growth.”

Throughout her two-decade career in finance at Fortune 500 companies including Visa and Charles Schwab, Gomez has built a track record of strategic financial leadership and accomplishment.

Reporting to Svane, Gomez will lead Zendesk’s global finance and accounting team.
Gomez’s appointment as Chief Financial Officer will be effective immediately following the filing of the company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2016, which is expected to be on or before May 6, 2016.

About Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 69,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at

Return to newsroom


The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.

Latest articles

Zendesk launches venture fund to fuel AI startups

SAN FRANCISCO and LONDON – June 20, 2024 – Zendesk, the company providing the most complete…

Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide

At Zendesk, we believe a collective approach is essential to forge a low carbon future for…

Zendesk welcomes Chris Donato as President of Sales and Field Engineering

Zendesk announced today it has appointed Chris Donato as its new President of Global Sales and…

Zendesk honored for social impact and crisis response initiatives

Zendesk and Tech for Good partner, The International Rescue Committee’s (IRC), have won two Engage for…