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Zendesk Unveils First Customer Service Add-In for Microsoft Outlook in Office 365

November 18, 2015

Integration empowers everyone within an organization to better support customers

SAN FRANCISCO, CA — November 18, 2015 — Zendesk Inc. (NYSE: ZEN) today announced a new integration for Microsoft Office 365, the first customer service add-in for Outlook. It enables anyone in an organization to create a new customer support ticket with a click of a button directly from within the Outlook interface. Now, the head of marketing, manager of financial operations, or even the CEO, can help make the customer service process a little easier.

“Zendesk has always believed in the democratization of great software and helping everyone in their organization build better relationships with their customers, no matter what team they are on, what resources they have, or where they are located,” said Billy Robins, Director, Technology Alliances at Zendesk. “The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way.”

Imagine if someone on the team received an email from a customer about a range of issues – changes to an order, concerns about product delivery, or questions about the way a new feature works. With this new add-in, the user can transform the email message they just read within Outlook and automatically create a support ticket in Zendesk that goes directly to their customer support team, and it would include the entire email conversation attached to that ticket for context.

“Reinventing productivity is more than a company ambition – it’s also our heritage and passion,” said Rob Lefferts, General Manager, Office Extensibility, Microsoft. “We’re excited to introduce Zendesk’s add-in for Outlook, and unlock new ways for people to help push their organizations forward with our Office Extensibility strategy that delivers a robust productivity platform for end users everywhere.”

Learn more at:
To sign up for the new add-in feature for Outlook 365, visit:

About Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 64,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at

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