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Zendesk Announces 2024 Partner of the Year Award Winners
Zendesk has announced the winners of the 2024 Partner of the Year Awards. These awards recognize…
Consumers embrace AI-driven gift giving this holiday season, Zendesk study reveals
Zendesk’s 2024 Global Holiday study* highlights the increasing influence of AI in enhancing the global shopping…
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers…
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents
Zendesk, the company providing the most complete AI solution for CX on the market, is at…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
AI charts bold new course for CX
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…
Zendesk CTO takes the stage at VentureBeat Transform 2024
Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…
Zendesk Head of AI on unlocking the power of AI
Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…
Q&A with Zendesk Chief Technology Officers
Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…
Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions
At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…
AI-augmented work is here and it’s making the employee experience better, says Zendesk report
Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…
RELATE 2024: Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…
AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…
Partner Awards 2023: Winners help Zendesk deliver exceptional CX
Zendesk has announced the winners of its annual Partner Awards, honoring the best Go-to-Market (GTM) and…
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI (hello, ChatGPT!) shook up…
Zendesk Appoints Craig Flower as Chief Information Officer
Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…
IT leaders all in on AI to improve employee and customer experiences
After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…
Zendesk AI helps businesses deliver exceptional employee experiences
Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…