CX Trends 2021 - Tech Target Customer Access

THE ZENDESK CUSTOMER EXPERIENCE TRENDS REPORT 2021

Customers have new expectations. Teams need to operate differently. And management is more focused than ever on keeping customers from walking out the door.

Our team of experts reviewed data from 90,000 businesses using Zendesk across 140 countries. We compared how they use Zendesk with opinions from customers, agents, customer experience leaders, technology buyers, and sales leaders. Our extensive research predicts this year's top CX trends, and identifies best practices to help your team make the most of them.

Sign up now and look out for an email in January with access to the newest interactive installment of our annual benchmark report.

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