- Zendesk AIPower your service with AI that continuously improves every resolution
- Reporting and analyticsTurn service insights into better outcomes
- MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees
- Actions and integrationsDrive resolutions across unified data and systems
- Security and TrustDeploy trusted service with enterprise-grade security and AI governance
- Customer ServiceManage and resolve customer inquiries across all channels in one place
- Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform
- Contact CenterDeliver AI-powered resolutions for every call, every channel, every time
- AI agentsResolve even the most complex issues on any channel autonomously
Common use cases
- Messaging and live chatEngage customers on your website or mobile app
- TicketingTrack, organize, and resolve all your tickets in one place
- IT service managementIT support that empowers your workforce
- Knowledge basePower every resolution with connected knowledge
- VoiceManage and resolve customer calls with AI
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- Media & EntertainmentEngage audiences and elevate experiences
- GovernmentReliable support that serves every citizen
- EducationCreate better student experiences
- ManufacturingStrengthen customer and partner relationships
- HealthcareBuild healthier patient experiences
- TelecommunicationsImprove retention with seamless support
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An AI-powered knowledge base designed for seamless and efficient self-service
Boost service efficiency and elevate customer satisfaction with an AI-powered knowledge base. Try a user-friendly, scalable solution today.
Lauren Hakim
Director, Product Marketing
Empower your customers to effortlessly self-serve with the industry's leading CX AI-powered knowledge base
Produce and update knowledge base content in record time
Build more comprehensive content with Zendesk AI.
Leverage Zendesk generative AI help center tools to quickly create clear, comprehensive knowledge base resources. Transform bullet points into full articles, simplify content, and refine your tone to help customers seamlessly self-serve.
Offer nonstop service with AI agents
Zendesk AI agents are the most autonomous bots in CX, trained on over 18 billion real interactions. Deploy one in minutes by connecting it to your knowledge base to provide instant support to your customers anytime, anywhere—shrinking ticket queues.
AI agents can also integrate with your other business systems to deliver personalized solutions to complex issues and even recommend what to automate next for peak efficiency.
Unlock the power of Zendesk AI agents.
Empower customers to effortlessly self-serve with a beautifully simple knowledge base
Discover the power of generative search and semantic search.
Zendesk is user-friendly by design. With AI-powered generative search, users get instant answers without sifting through results. Semantic search uses machine learning to understand intent and deliver relevant articles. You can also connect customers to helpful content from blogs and other resources during a search. Together, these tools make finding information effortless for your customers.
Plus, our customer self-service portal provides a personalized hub where users can access knowledge base articles and engage in community discussions.
Knowledge management made easy
Maintaining a knowledge base can be time-consuming without the right tools. Zendesk streamlines the process by letting you update multiple articles at once, saving time and boosting efficiency.
Agents can also quickly share new articles using templates, while you control editing and publishing permissions. Assign updates with approval workflows, and keep content current with scheduled publishing, unpublishing, and verification intervals.
Learn more about our knowledge management capabilities.
Spot content gaps and track content performance
Keep your knowledge base up to date.
Simply building a knowledge base isn’t enough—you also need to ensure that content is accurate and meets your customer’s needs. Our AI-powered tool capabilities use machine learning to help you keep your knowledge base fresh and grow your knowledge.
AI-powered support topic identification can spotlight common trends within your support tickets and recommend new help center articles. You can keep an eye on article performance to ensure top-performing content is up to date and low-performing content gets edited or archived.
Customize the look and feel to match your brand
Zendesk is flexible, allowing you to tailor your knowledge base with customizable themes to match your brand's look and feel. Whether you have one brand or several, you can seamlessly create distinct help centers for each audience, with content localized in over 40 languages.
Customize your help center with our Support brand capabilities.
