Legal Information and Resources
Zendesk is a powerful platform for managing support; you’ll be amazed at what you can do with it. To learn how to use Zendesk, from the basics to the advanced, explore our documentation and learning resources.
The Getting Started with Zendesk Support guide takes you step-by-step through setting up your Zendesk account while laying the groundwork for many of the essential day-to-day support tasks you’ll perform.
The Agent Guide describes all of the agent-facing features of Zendesk for managing end-users, creating views and macros, and managing and solving tickets.
The using Support articles are your source for all the details about using Zendesk. It explains the features, workflows, and how to manage support with Zendesk.
The Zendesk Glossary is a great jumping off point. You’ll quickly learn the key concepts and terminology you’ll use every day in Zendesk.
Zendesk Support API
For our technically minded users, Zendesk provides you with all the documentation you need to integrate with and extend Zendesk’s functionality.
Join us and other customers for live demonstrations exploring the many features and tools for managing your support workflow with Zendesk. Not able to make a live demo? Sign up for a demo at a later time or check out our on-demand demos here.