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Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Watch the demo and see how it’s done.

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The basics

What is Zendesk Support?

Omnichannel

Seamless support, anywhere

I'm ready to do this
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Personalized support

Have customer context at your fingertips

Agent productivity

Efficiently manage your customer conversations

Self-service

Help customers help themselves

Analytics

Get smart about your support

Extensibility

Extend Zendesk Support with Apps, APIs, and Embeddables

Our Getting Started Tutorial will help you shine
Make your move

Additional resources

  • Deeper dive on Zendesk Support:

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    • Need set-up tips for your Support trial? Check out our Getting Started Tutorial
    • Additional videos on Zendesk Support Features:
      • Groups
      • Roles & Permissions
      • CSAT Surveys
      • Setting Business Hours
  • Demos of our other Zendesk products:

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  • Other resources to help you out:

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FAQs

  • How does ticketing work in Zendesk Support?

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    Managing tickets in Zendesk Support is intuitive and easy. For ticketing basics, click here.

  • How do I set up triggers and automations?

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    Zendesk Support’s productivity features are easy to set up and help free up agents from doing repetitive tasks. Click here to read more about triggers and automations.

  • How do ticket forms in Zendesk Support work?

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    Check out this video for a brief overview or read this article for more information on how to manage ticket forms.

  • How customizable is Zendesk Support?

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    Zendesk is very customizable. It's used by sole proprietors and large enterprise support organizations alike. It's scalable from just a handful of agents to organizations with tens of thousands of agents.

  • Can I set up multiple help centers?

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    Yes, you can setup multiple help centers using our multi-brand feature. Read more here.

  • Which applications or services does Zendesk integrate with?

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    Zendesk integrates with hundreds of other systems and tools. Find a full list of all of the apps and integrations here.

  • How do Zendesk APIs work?

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    Zendesk provides 100+ different APIs for you to integrate with. Read more about our API resources here.

  • What’s the difference between plans, and how do I know which one is right for me?

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    For information on our plans, check out our comparison page here. If you'd like to discuss any of them, send an email to demo@zendesk.com and we’ll get in touch.

  • How does Zendesk handle security and compliance?

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    Zendesk takes our customers’ security seriously. We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Click here to read more.

  • What type of customers do you have?

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    We have over 100,000 customers using Zendesk in all industries. Here's where you can find our customer testimonials: click here.