Stay flexible with a business VoIP solution
Learn about the benefits of VoIP for businesses
Voice over Internet Protocol (VoIP) is technology that allows you to make voice calls using a data network instead of a regular (or analog) phone line. VoIP solutions are hosted online and can be accessed through an app (which is installed on a computer or mobile device) via the internet. Business VoIP solutions provide many benefits: there are no equipment requirements or upfront costs, allowing businesses to get started with phone support in minutes. It allows customer support team to be flexible and take calls anywhere they have an internet connection. Zendesk Talk is VoIP call center software embedded in the Zendesk Support ticketing system. The only phone support solution native to Zendesk, Talk helps growing service teams resolve issues faster, measure and improve phone support operations and deliver better customer experiences across channels.
Works for your business
Zendesk Talk is a VoIP call center solution for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible routing and IVR systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.Start a free trial
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Providing call center support over the phone is a skill all on it’s own. Learn how to do business VoIP software well.