Success stories

Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology.

How Sendcloud scaled smartly as it faced exponential growth

Why “valuation is B.S.” to Truora founder Daniel Bilbao

A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.

Mortgage Coach's fast, easy support with Zendesk Chat

Mortgage Coach earned a 97% CSAT rating and raised its NPS score by 11% within two years of implementing Zendesk as its customer service solution.

A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers in challenging times.

How Shake Shack cooked up its cheeseburger experience

Shake Shack grew from a hot dog cart in New York City to an international hamburger chain. Learn how a Michelin-starred restaurateur known for exceptional customer service translated those ideas into fast food.

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched.