Introducing stories about helpful people Article

Introducing stories about helpful people

Meet Eric Grandon, who invites other veterans and first-line responders to his farm so they can experience the healing powers of beekeeping.

Service

Report: CX Champions of North America White Paper

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

5 sales process templates for building out your pipeline Article

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

How sales managers use Zendesk Sell to boost their team’s performance Article

How sales managers use Zendesk Sell to boost their team’s performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Sales performance: Why it matters and what managers can do about it Article

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

Get more from your sales emails with Zendesk Sell Article

Get more from your sales emails with Zendesk Sell

Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…

Culture

How community nonprofits shift focus to solve for food insecurity Article

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Inspiring customer loyalty by giving thanks Article

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

Why the employee experience is the customer experience Article

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

Guides, research, and more

How companies thrive after switching from Salesforce to Zendesk White Paper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe White Paper

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Report: CX Champions of Asia Pacific White Paper

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Latest stories Page 2

An enterprise guide to personalized service Article

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.

Getting started with sales management: Everything you need to know Article

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

6 tips for creating more inclusive surveys Article

6 tips for creating more inclusive surveys

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…

Why experience data is key to better customer service Article

Why experience data is key to better customer service

Today, quality customer service is more important than ever. One in three customers are abandoning brands…

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io) Article

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)

2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…

The state of your business, as told by data Article

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

Is your customer support team ready this holiday season? Article

Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

Building stronger customer relationships with messaging Article

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

A business’s guide to Facebook Chat

A business’s guide to Facebook Chat

Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging

Report: CX Champions of Latin America White Paper

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

A Three-Step Approach to Jump-Starting CX Transformation in Government White Paper

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 reasons conversational commerce fails (& how to make it work) Article

3 reasons conversational commerce fails (& how to make it work)

Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…