The agility playbook—how larger firms can score a competitive advantage in CX Guide

The agility playbook—how larger firms can score a competitive advantage in CX

With original data and actionable insights, this agility playbook will help enterprise businesses stay ready, no matter what comes next.

Service

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business Article

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

How KindWork trains and graduates underserved students into tech jobs Article

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

The complete guide to conversational commerce in 2021 Article

The complete guide to conversational commerce in 2021

Use messaging, live chat, chatbots, and more to improve sales and support.

Customer loyalty: What it is, why it matters, and how to build it Article

Customer loyalty: What it is, why it matters, and how to build it

Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.

Sales

6 closing sales techniques from the pros Article

6 closing sales techniques from the pros

Top sales professionals share their best tips, tricks, and techniques to help you close more sales.

The ultimate guide to lead nurturing Article

The ultimate guide to lead nurturing

Today’s consumers have plenty of options to choose from. Lead nurturing campaigns can help your brand stand out.

Convince and convert: How to make sales calls successful Article

Convince and convert: How to make sales calls successful

Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.

5 sales commission structures: Pros, cons, and how to choose the right one Article

5 sales commission structures: Pros, cons, and how to choose the right one

Pick the right commission structure to keep sales agents motivated and improve your bottom line.

Culture

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Managing rapid growth during a pandemic: A CX Moment with Snap Article

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

Pride is about celebrating inclusion for all employees Article

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

20 team-building activities to get remote teams through 2021 Article

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

Guides, research, and more

2021 Employee Experience Trends Report Guide

2021 Employee Experience Trends Report

Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

How mid- to large-size businesses can accelerate EX success Guide

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

The SMB agility playbook—set yourself up for long-term success Guide

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Latest stories Page 2

How the ERC connects the landscape with people who can help save it Article

How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Top priorities for IT in the new normal Article

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

Lead management 101: Everything you need to know to get started Article

Lead management 101: Everything you need to know to get started

Use a robust lead management process to boost your business and move qualified leads down the sales funnel.

3 ways community forums benefit businesses Article

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Knowledge is power—and vital for safety Article

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Customer expectations have changed. Here’s how to keep up. Article

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting…

ERP vs. CRM: What’s the difference? Article

ERP vs. CRM: What’s the difference?

ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.

Customer advocates: The secret ingredient to sales and support success Article

Customer advocates: The secret ingredient to sales and support success

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.

What world-class customer experience design looks like in 2021 Article

What world-class customer experience design looks like in 2021

CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.

4 ways to stay ahead of the retail paradigm shifts that are here to stay White Paper

4 ways to stay ahead of the retail paradigm shifts that are here to stay

Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.

What is a sales funnel? The ultimate guide Article

What is a sales funnel? The ultimate guide

The sales funnel is an indispensable tool for sales and marketing teams. See how it can help you better understand the customer journey and improve your bottom line.

What is agent experience? (and why it’s good for customers, too) Article

What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

3 ways data silos impact your business (and how to knock them down) Article

3 ways data silos impact your business (and how to knock them down)

It’s impossible to provide great customer service without great customer data. You can’t give people the…

Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

How to use Facebook Messenger for customer service Article

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

Sales inspiration: A guide to motivating your agents Article

Sales inspiration: A guide to motivating your agents

Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.

5 ways to cultivate loyal customers through social media Article

5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

How chatbots can help agents improve customer support Article

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.