Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking

Improve customer experience

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them Article

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

Sell more

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

10 positioning statement examples to inspire your brand messaging Article

10 positioning statement examples to inspire your brand messaging

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

A VP’s 4 tips to running a successful sales meeting

A VP’s 4 tips to running a successful sales meeting

Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.

6 sales personality traits that Zendesk VPs look for when hiring Article

6 sales personality traits that Zendesk VPs look for when hiring

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

Guides, research, and more

Four key principles for evolving the employee experience Guide

Four key principles for evolving the employee experience

While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

Latest stories Page 2

What is call listening? Article

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The ultimate guide to a successful discovery call

The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020) Article

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Chasing unicorns: How the most successful startups handle CX Article

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

What is an enterprise help desk, and how does it benefit your team? Article

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

4 ways badges can boost community engagement Article

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to build and scale your customer onboarding process Article

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

A guide to call center skills

A guide to call center skills

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Proven ways to deal with high call volume Article

Proven ways to deal with high call volume

High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

CX and COVID-19: What agile companies are doing differently Article

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

How SMB sales teams are keeping up in 2020 Infographic

How SMB sales teams are keeping up in 2020

Let’s take a look at how SMB sales teams are adapting to keep up.

5 messaging best practices for a better customer and agent experience Article

5 messaging best practices for a better customer and agent experience

Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.

30 customer success interview questions you should ask every candidate Article

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Forget the pitch: 9 sales questions to close the deal Article

Forget the pitch: 9 sales questions to close the deal

You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.

How to successfully onboard a remote customer support team Article

How to successfully onboard a remote customer support team

Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

Setting sales goals in 2020: How to achieve success in today’s changing climate Article

Setting sales goals in 2020: How to achieve success in today’s changing climate

Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.