Because newsletters can be fun

Geckoboard conquers global support with data

October 9, 2017

Research by Global Workplace Analytics found that the number of remote employees has grown by 115% since 2005

How Spokeo connects more people, faster than ever

October 4, 2017

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Providing a great customer experience during the holiday rush

October 4, 2017

To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high

How Zendesk customers benefit from self-service

October 2, 2017

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our customers and their use cases related to self-service

New additions to the Apps Marketplace

September 28, 2017

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

How’s your first reply time? Not fast enough.

September 27, 2017

Deceptively simple, vastly important, and full of hidden pitfalls, first reply time is a tricky member of the support metrics family

Keep support knowledge fresh and useful

September 27, 2017

Knowledge is the product that your support team owns and builds every day

Sales and support: Collaborating to increase growth

September 26, 2017

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

Relate Live: Transform your team, tech, and CX

September 25, 2017

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

Listening and leading by example

September 22, 2017

We’ve turned the spotlight on Haley Varenkamp, a team lead on Zendesk’s Advocacy team, who underscores the importance of listening to your team

Making the most of an NPS survey

September 21, 2017

What can an NPS survey tells you about your customer experience?

5 benefits of turning know-how into knowledge

September 20, 2017

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Relate Live: tech solutions for customer support challenges

September 19, 2017

You don’t just come to an event like Relate Live for the networking and food; you’ve got real challenges that need solving

How to support your robot co-worker

September 19, 2017

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are going to have to learn

Better things are in store—join us for Relate Live

September 12, 2017

It’s good to follow hunches, indulge in passion projects, and step outside our comfort zones

Why chatbots won’t necessarily replace humans

September 11, 2017

Chatbots will play a much larger role in customer interactions in the next five years, but not at our expense.

Shaving down ticket volume with Answer Bot

September 7, 2017

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

The ROI of empowered agents

September 6, 2017

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

Build a contact center with Talk Enterprise

September 6, 2017

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Operation integration

August 31, 2017

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Sales and support: aligning to improve customer retention

August 31, 2017

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Introducing Textback, born in our hackathon

August 29, 2017

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Save the day with a churn survey

August 28, 2017

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Pain points of live chat and how to solve them

August 25, 2017

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

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