With original data and actionable insights, this agility playbook will help enterprise businesses stay ready, no matter what comes next.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Use messaging, live chat, chatbots, and more to improve sales and support.
Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.
Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
Today’s consumers have plenty of options to choose from. Lead nurturing campaigns can help your brand stand out.
Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.
Pick the right commission structure to keep sales agents motivated and improve your bottom line.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
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Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
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Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
An HR help desk helps both your business and your customers—here's why.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
When a refugee arrives in a new country their material belongings may be few, but they…
What customers want and what they get might not always align, but the stakes are getting…
ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
The sales funnel is an indispensable tool for sales and marketing teams. See how it can help you better understand the customer journey and improve your bottom line.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.