The next big Zendesk AI drop: A leap into the future of customer and employee experience
New products, features, and more are dropping October 4th.
Customer support
Say hello to September integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.
7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Culture
Women in Leadership: Debunking negotiation myths with Wema Hoover
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
Guides, research, and more
The guide to customizing your customer service software
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
AI deep dive: Harnessing the power of AI for customer service
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest stories Page 2
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
What is product-market fit? Examples and strategies to find it
Product-market fit is achieved when you find the proper market for your service or product and fulfill the needs of your target audience.
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
The hottest integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Glean founder Arvind Jain—don’t wait to go after enterprise accounts
“Glean” some great insights on closing big deals from day one.
Behind the scenes: How top hospitality brands deliver 5-star guest service
Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.
Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
EU-US Data Privacy Framework and Adequacy Decision
Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers.
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Sunny days ahead with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Why manufacturers must shift gears from product to CX, powered by AI
As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
What is brand advocacy? (+ 8 strategies to boost referrals)
Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.
Customer analytics 101: What it is and how it works for growth
Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.