Learn how Urban Alchemy is scaling its efforts to transform and uplift disenfranchised communities in city centers.
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.
A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
Find the best, most effective sales training program for your sales team.
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
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Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Get a quick introduction to conversational data orchestration powered by Zendesk.
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No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Buyer personas are crucial tools for understanding and delighting your prospects and customers. Here’s what you need to know.
You’ll want to learn these key sales terms so you don’t miss a beat.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.
Here are five predictions for what the customer experience will look like by 2030.
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.