Article Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform and uplift disenfranchised communities in city centers.
Editor’s picks
Service
Article Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
Article A startup’s guide to building a customer success team
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Article What is high-touch customer service? (+ how to deliver it)
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
Article
Startup growth-hacking strategies are not
one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
Sales
Article After-sales service: 10 strategies to keep customers engaged
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Article Lead conversion: Examples and effective tips for improvement
Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.
Article How to absolutely nail a sales cadence: Tips and examples
A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
Article The 15 best online sales training programs in 2022
Find the best, most effective sales training program for your sales team.
Culture
Article Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Article This World Refugee Day, stand with refugees
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Article Let’s get physical: A CX Moment with Spartan Race
Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Guides, research, and more
White Paper Zendesk provides Fortune 500 company with a solution to improve support and performance
Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.
White Paper 6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Guide Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 2
Article Rain or shine, new integrations are in season
No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article How to set and reach sales quotas (with examples)
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Article How to create effective sales collateral (examples + tips)
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Article Suggestive selling definition and techniques (2022 sales guide)
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Article Welcome to the CX community: A 5-step guide for new members
Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article Value selling framework & methodology for 2022
Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.
White Paper 3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Article That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Article How to create actionable buyer personas (examples & tips)
Buyer personas are crucial tools for understanding and delighting your prospects and customers. Here’s what you need to know.
Article The ultimate sales glossary: 100 sales terms to know
You’ll want to learn these key sales terms so you don’t miss a beat.
Guide How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Article What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article Bringing the vineyard home: A CX Moment with Wine.com
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
Guide Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Article Introducing new Zendesk Sell innovations to help companies drive revenue
New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.
Article A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.
White Paper Five big bets for the future of CX
Here are five predictions for what the customer experience will look like by 2030.
Guide How to use Zendesk for HR
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.