This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Tighten up your pipeline with custom stages and criteria requirements
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Why Zendesk adopted food insecurity as an area of focus in 2021
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Guides, research, and more
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
As your approach to customer service matures, the complexity of your customers’ issues increases.
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Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
Download the guide for tips on connecting with customers on Instagram.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Customer service tips for customer service Champions.
Give your agents instant access to customers' details and order information—all inside Zendesk.
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.