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Article
8 min read

What is ITSM? The ultimate IT service management guide

What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…

Article
4 min read

Meet the all-new Zendesk Employee Service Suite

The way we work is changing faster than ever. Employees are navigating hybrid and remote work…

Article
5 min read

Inside Dutch Bros HR: Embracing failure to redefine employee service

What does it take to be one of the fastest-growing companies in the U.S.? It’s more…

Podcast
21 min read

Mastering the art of discovery commerce with TikTok Shop

Discovery commerce is turning the traditional shopping experience on its head. Instead of searching for specific…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Ignore AI in CX? You’ll lose Gen Z and millennials fast

Do customers find you on TikTok, or buy your products from content creators on LTK? Do…

Article
4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

Article
4 min read

AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Article
7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

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Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Blossom Your Business with New April Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Engage Voice…

Article
2 min read

Unlock seamless employee support with new Zendesk HRIS integrations

Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…

Article
5 min read

Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
7 min read

AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Article
8 min read

12 ways AI is changing customer expectations

Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…

4 min read

What employees expect from HR—and how AI helps teams deliver

Employees have a clear vision of what’s required to do their best work—and that’s quick access…

Article
2 min read

Future of CX: Check in on our predictions for 2027 and beyond

If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…

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