With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

When most people refer to a CRM (customer relationship management) they’re referring to software or a tool that enables them to manage and improve their relationships with prospects and customers

Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software

Your customer service team can help turn prospects into new customers as well as keep existing ones happy

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more time on what really matters to their business— their customers

We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy

Throughout my 16+ years’ experience managing and leading teams, I’ve learned that effective leadership relies on adopting three main pillars: listening, coaching, and supporting

When you give your customers a space to get to know each other, it empowers them to make the kind of connections that form a community

To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common

Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it

Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences

Customers may not be interested in your customer experience software – but your company absolutely should be

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects

Take a look at how putting the customer at the center of your company’s orbit can change your business for the better