Article The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Service
Article How to create customer feedback forms that work
Use these feedback form tips to help you hear more from your customers and improve your CX.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
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Article Supporting your customers starts with supporting your agents
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Article The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Sales
White Paper The Zendesk Sales Trends Report 2021
Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.
Article 75 motivational sales quotes to pump you up
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Article Lead generation: What it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
Article Upselling and cross-selling: Understanding the concepts and building a strategy
Upselling and cross-selling can deepen your customer relationships, but only if you deliver real value.
Culture
Article In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise
Article Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Guides, research, and more
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
Guide The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
White Paper Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
Browse The Library
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Deliver better customer and employee experiences with Zendesk and Amazon AppFlow
We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.
Article Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article The benefits of being on Discord—how to provide great CX to communities
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
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Article 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
Article Creating an FAQ page? Here’s what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Article How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article Customer self-service: A guide to helping your customers help themselves
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article The ultimate guide to call centers
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
Article Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Article Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
Article How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
Article The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Article Customer feedback: Get it, organize it, and make it work for you
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Article Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
Article Want to be a call center representative? Here’s what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Article How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
Article 5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.