Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Tighten up your pipeline with custom stages and criteria requirements
At the end of the day, sales managers are focused on one goal: Making sure their…
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
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Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
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Latest stories Page 2
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
A comprehensive guide for new sales managers.
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Here's what to look for in a customer segmentation tool.
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
96% of sales reps struggle with some stage of the sales cycle. For the majority of…