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Article
3 min read

Enhancing the agent experience with Tymeshift’s newest features

Check out Tymeshift's newest features, ready to help larger service teams and lower costs.

Podcast
1 min read

Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Article
7 min read

Out with the old, in with the new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

Partnering for progress: Exploring Zendesk’s Technical Community

Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.

Article
5 min read

How to make your Marketplace listing shine

Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.

Article
4 min read

Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

Article
5 min read

(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

White Paper

2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

Article
1 min read

AI call center: A complete guide

Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Article
1 min read

Employee onboarding: What it is, steps, and 6 free checklists

An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.

Article
3 min read

OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million

Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.

Article
8 min read

Agent scheduling: Benefits + best practices

Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.

Article
5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
1 min read

Customer data privacy: A CX guide for 2024

Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.

Article
1 min read

What is AI transparency? A comprehensive guide

AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.

Article
9 min read

Intelligent customer experience (ICX): A guide for 2024

Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.

Podcast
1 min read

Unlocking the power of intelligent CX with Zendesk's Joey Edwards-Lebair

In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

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