Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
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While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Call listening can help improve your customer service team's performance. Here's what you need to know.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Here are the tools you need to meet your customers’ expectations, at scale.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Learn the best ways to win new customers and keep the old.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Let’s take a look at how SMB sales teams are adapting to keep up.
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
To build the team of your dreams, ask these customer success interview questions.
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.