The value of agent education and training during economic slowdowns
Article | 5 min read

The value of agent education and training during economic slowdowns

With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.

Service

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Article | 3 min read

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

How AI and data analysis can help your business provide the personalized service customers demand
Article | 5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Top 5 retail trends to watch for in 2023
Article | 1 min read

Top 5 retail trends to watch for in 2023

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Article | 3 min read

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”

Why the right product and the right product story work hand-in-hand.

Sales

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

Culture

IWD 2023: Celebrating women around the world who are championing equity

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Building community for Black History Month and beyond
Article | 2 min read

Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

The International Rescue Committee puts Afghan refugees on the path to safety
Article | 2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Guides, research, and more

State of Retail CX 2023

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

CX trends for higher education

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

Charting a course to digital transformation in the passenger transportation industry

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.

Latest stories Page 2

42 customer thank you card ideas to show your appreciation
Article | 12 min read

42 customer thank you card ideas to show your appreciation

Show your customers how much their business means to you with our thank you note samples and email templates.

Yext founder Howard Lerman on why customer-centric companies are built to last
Article | 2 min read

Yext founder Howard Lerman on why customer-centric companies are built to last

Learn how Yext became a leading enterprise B2B SaaS company courted by Google.

35 customer experience statistics to know for 2023
Article | 6 min read

35 customer experience statistics to know for 2023

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

What is employee turnover? Calculation, effects, and prevention tips
Article | 10 min read

What is employee turnover? Calculation, effects, and prevention tips

Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.

We shine when our customers shine
Article | 3 min read

We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…

5 digital banking customer experience trends to consider for 2023
Article | 9 min read

5 digital banking customer experience trends to consider for 2023

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

3 ways to collaborate more efficiently with the Slack for Zendesk integration
Article | 1 min read

3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

How customer sentiment analysis improves the customer experience
Article | 1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Customer sentiment: What it is and why you need to measure it
Article | 1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

What is a conversational interface?
Article | 6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

A new year calls for new integrations
Article | 2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX Trends 2023: Immersive CX marks the dawn of a new era in service
Article | 3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

The 3 hottest trends in ecommerce right now
Article | 5 min read

The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

Let's get phygital: Blurring online and IRL retail customer experiences
Article | 5 min read

Let's get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Streamline call center BPO management with data-driven WFM
Article | 5 min read

Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Life science and CX: The impact of customer service

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

A preview of Advanced Encryption in Zendesk
Article | 2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Why great CX is the doorway to success with open banking for financial services firms
Article | 5 min read

Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

Better conversations with Zendesk bots

Better conversations with Zendesk bots

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

Winning with digital: A CX Moment with <em>The New York Times</em>
Article | 3 min read

Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.