Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.
A guide for CX leaders to adapt your customer service when facing uncertainty.
It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.
Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Guides, research, and more
After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
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Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.
Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.
Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
See why this powerful partnership means big things for small “e-tailers.”
Discover how top fintechs are transforming customer service from expense into profit.
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.