Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
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For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
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Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Forget what you think you know about customer support, for now. In just a few short…
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Change is rarely easy. Help your team navigate change with a change management strategy
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
With these resources, you’ll be set to create a polished, well-formatted resume that stands out from the competition
In this post, we’ll cover the key differences between each type of call center, along with the different types of inbound and outbound calls your team can make to reach customers
The difference between customer data platforms, CRMs, and data management platforms — there’s never been a better time to use customer data to help you grow
Learn how to communicate effectively and empathetically during times of organizational change
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty