Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Sell more
Article SaaS sales 101: a beginner’s guide to selling
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Article 10 positioning statement examples to inspire your brand messaging
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
A VP’s 4 tips to running a successful sales meeting
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
Article 6 sales personality traits that Zendesk VPs look for when hiring
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
Guides, research, and more
Guide Four key principles for evolving the employee experience
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
White Paper Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Guide Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories Page 2
Article What is call listening?
Call listening can help improve your customer service team's performance. Here's what you need to know.
The ultimate guide to a successful discovery call
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Article The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Article Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Article Chasing unicorns: How the most successful startups handle CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Article What is an enterprise help desk, and how does it benefit your team?
Here are the tools you need to meet your customers’ expectations, at scale.
Article 4 ways badges can boost community engagement
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
7 strategies to win back your customers’ trust after a damaged brand reputation
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Article How to build and scale your customer onboarding process
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
A guide to call center skills
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Article Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Infographic How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
Article 5 messaging best practices for a better customer and agent experience
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
Article 30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
Article Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Article How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Article Setting sales goals in 2020: How to achieve success in today’s changing climate
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.