Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive prepared and deliver a perfect sales presentation
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
Managing customer data is a hot topic. According to one report, consumer data is now the world’s most valuable resource—“the oil of the digital era”—and needs to be treated and safeguarded as such. Failing to do so can result in serious damage. Consider the ride-hailing service Uber. The company experienced a data breach in 2016 […]
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
You probably have heard the term “customer relationship management” before—but do you know how to optimize the process with tools? If not, don’t fret; you’re not the only one. 22% of salespeople have never heard of a CRM tool. On top of that, 40% still use manual methods, such as spreadsheets and email programs, for […]
As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
How India’s largest crowdfunding platform doubled donations with WhatsApp
We're wrapping up summer and preparing for fall with some brand new integrations
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how.
It’s good to offer all support channels, but not all the time, and not everywhere
We’re closing out July with some great new integrations
Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.