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Article
1 min read
What is employee well-being and why is it important?
Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
Podcast
1 min read
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Article
1 min read
AI-powered ticketing automation: A complete guide for 2024
Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
Article
1 min read
Workforce forecasting: The smart staffing strategy
Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.
Article
2 min read
Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients
Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.
Article
4 min read
Unlocking growth: How to get product-market fit validation without an MVP
Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.
Article
9 min read
21 ways to improve team productivity
Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.
Article
5 min read
March to the beat of new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Article
1 min read
Top customer experience podcasts
Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
Article
Don’t miss your chance to hear Former First Lady Michelle Obama speak in person
Former First Lady Michelle Obama will join us on the Zendesk Relate mainstage for a live, moderated conversation on April 16.
Article
1 min read
Customer service quality assurance: The ultimate guide
Customer service quality assurance can help you provide a better customer experience. Learn all about the QA process in our guide.
Article
6 min read
5 ways WFM for agents is great, explained by a former agent
Workforce management provides several benefits to agents, including improved focus, additional resources, and valuable assistance.
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