CX Trends 2022 Article

CX Trends 2022

Great customer service improves your bottom line. Download our free 2022 Zendesk Customer Service Trends report to learn more.

Service

EU-US data transfers after <em>Schrems II</em> Article

EU-US data transfers after Schrems II

Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

What is a knowledge base? The essential tool you’re missing Article

What is a knowledge base? The essential tool you’re missing

Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.

Chatbots vs. conversational AI: What’s the difference? Article

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

Sales

How to write the best sales resume: Tips and examples for 2022 Article

How to write the best sales resume: Tips and examples for 2022

Land your next sales job with a perfectly crafted sales resume.

How to create the best sales deck ever: Meaning and examples Article

How to create the best sales deck ever: Meaning and examples

Learn the best strategies for creating a sales deck that makes your pitches and presentations into surefire conversion strategies.

What is cold calling? Meaning, tips, examples, and techniques Article

What is cold calling? Meaning, tips, examples, and techniques

Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.

Sales win rate: How to calculate and improve it Article

Sales win rate: How to calculate and improve it

Win rate is a key metric for measuring sales success. Every sales leader should know how to calculate it and what they can do to increase it.

Culture

Andee Nieto joins Zendesk as its new Chief People Officer Article

Andee Nieto joins Zendesk as its new Chief People Officer

Welcome Zendesk's new CPO!

What does digital trust look like today? Article

What does digital trust look like today?

Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

The organizational ties that bind: How we bond when working remotely Article

The organizational ties that bind: How we bond when working remotely

Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.

Working toward equality for mental health in an unequal world Article

Working toward equality for mental health in an unequal world

World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.

Guides, research, and more

Forrester Consulting TEI study evaluates the ROI of Zendesk White Paper

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

Important Emerging Technologies in the Digital Workplace: A Gartner® report

Important Emerging Technologies in the Digital Workplace: A Gartner® report

A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.

Report: The State of CX Maturity among SMBs of North America White Paper

Report: The State of CX Maturity among SMBs of North America

Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.

Latest stories Page 2

Why companies migrate help desk software and how to do it right Article

Why companies migrate help desk software and how to do it right

Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.

5 sales trends to watch for 2022 Article

5 sales trends to watch for 2022

The key trends you can’t ignore if you want to be ready for the 2022 sales market.

Sales growth rate: Calculation + growth strategies Article

Sales growth rate: Calculation + growth strategies

Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.

What is sales mix? Definition, formula, and best practices Article

What is sales mix? Definition, formula, and best practices

Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.

Celebrating new integrations Article

Celebrating new integrations

New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.

Using TikTok for customer service: 4 brand examples + takeaways Article

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

What is sales velocity? Meaning, formula, and report Article

What is sales velocity? Meaning, formula, and report

Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

How to build a sales playbook framework (+ a free template) Article

How to build a sales playbook framework (+ a free template)

Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.

Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

31 customer service statistics you need to know Article

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

What are customer touchpoints? Examples + how to identify them Article

What are customer touchpoints? Examples + how to identify them

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

3 ways to provide an AI customer experience Article

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

Sales tactics that work: Tactical selling simplified Article

Sales tactics that work: Tactical selling simplified

Blow past your quotas with sales tactics that work to build trusting relationships.

What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Customer dissatisfaction: A guide to handling difficult clients Article

Customer dissatisfaction: A guide to handling difficult clients

Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.

11 best Contact Us page examples (+ how to create your own) Article

11 best Contact Us page examples (+ how to create your own)

Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

How to write a sales letter (+ examples) Article

How to write a sales letter (+ examples)

Get higher engagement from customers with the perfectly crafted sales letter.

What is customer lifecycle management? Article

What is customer lifecycle management?

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

30-60-90 day sales plan for managers, reps, and sales territories Article

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.