The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Service
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
Top 5 retail trends to watch for in 2023
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right product and the right product story work hand-in-hand.
Sales
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Culture
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Guides, research, and more
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
CX trends for higher education
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Charting a course to digital transformation in the passenger transportation industry
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.
Popular guides
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42 customer thank you card ideas to show your appreciation
Show your customers how much their business means to you with our thank you note samples and email templates.
Yext founder Howard Lerman on why customer-centric companies are built to last
Learn how Yext became a leading enterprise B2B SaaS company courted by Google.
35 customer experience statistics to know for 2023
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
What is employee turnover? Calculation, effects, and prevention tips
Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.
We shine when our customers shine
It’s always nice to wake up to good news. We are delighted and honored to learn…
5 digital banking customer experience trends to consider for 2023
Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.
3 ways to collaborate more efficiently with the Slack for Zendesk integration
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
A new year calls for new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Life science and CX: The impact of customer service
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Better conversations with Zendesk bots
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.