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Coming soon: SERVICE ANALYTICS FOR THE AI ERA

Analyst Copilot: Go from data to decision with agentic analytics

When teams can't understand what's happening with confidence, resolutions slow, quality drops, and costs rise. Break the cycle with Zendesk agentic analytics. Using Analyst Copilot, the AI-powered analytics assistant, you can uncover issues, identify root causes, and deliver proactive recommendations, feeding the Resolution Learning Loop™ so service quality and efficiency keep getting better.

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Analyst Copilot surfacing validated insights from a natural-language question.

How Analyst Copilot Helps

Your service analyst that never clocks out

Purpose-built for CX and ES

Get an always-on service partner that turns noise into meaning with natural language Q&A. No BI background required.

Reduces costly guesswork

Every insight passes statistical checks and stays grounded in your operational context. 

Works inside Zendesk

Analyst Copilot works inside Zendesk analytics on top of your service data, so you can investigate and act without exports or context switching.

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Resolutions improve over time

Every analysis makes Analyst Copilot smarter. Context Graph stores past paths, definitions, and outcomes so each question builds on the last and your team gets better answers over time.

Investigate your data

Address resolution root causes, not just symptoms

Natural language data analysis.
Data analysis suggestions generated by Analyst Copilot.
Highlight citations within narrative summary to show statistics-backed analysis.

Ask any service question the way you would ask an analyst. Analyst Copilot translates natural language into clear, data-backed answers. Follow-up prompts make it easy to refine and deepen your analysis.

Natural language data analysis.

Take action on your data

Turn insights into better team performance

Analyst Copilot surfaces memories from past explorations.
Shows multiple datasets connecting to form unified insights.
Show narrative-based analysis resulting from question asked about trends in resolution times.
A resolution loop visual.

All of your analyses are saved in Context Graph, so the next one’s smarter from the start. And by maintaining your team's logic, definitions, and past findings, Context Graph ensures answers stay consistent and improve over time.

Analyst Copilot surfaces memories from past explorations.

Analyst Copilot for Employee Service

Find and fix internal service issues faster

Your teams shouldn't need data analysts to understand what's breaking IT and HR service. When software deployments drive escalations or new policies double resolution times, Analyst Copilot identifies patterns and root causes so you can improve resolution times  across teams, channels, and topics.

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IT leader asking what issues are most commonly associated with missed SLA targets

Analytics you can trust

Built for enterprise-grade security

Analyst Copilot runs on Zendesk infrastructure with the same security, compliance, and privacy standards as our platform. We design AI transparently, grounding insights in verifiable data and giving teams visibility into how results are produced.

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Frequently asked questions

Absolutely. Analyst Copilot connects data across tickets, messaging, voice, agents, and AI activity so you can understand how your entire operation is performing in one place.

Additional resources

Try Zendesk today

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