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Get more done, faster

Grow your business with collaboration

Whether it’s peer-to-peer, team-to-team, internal-to-external, or tool-to-tool, Zendesk makes all types of collaboration easy.

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Boost team productivity

Increase efficiency with tools that strengthen communication, organization, and accessibility to information.

Increase customer retention

Lower response times and keep customers happy by giving agents the context they need—without ever having to switch systems.

Grow the business

Increase revenue by giving your team the tools they need to tackle more as an organization in a fraction of the time—and keep customers coming back.

Keep everyone in the loop

Collaborate on tickets with both internal and external teams within the Zendesk Agent Workspace using Side Conversations. Give limited permission to key team members so they can stay informed about tickets—and provide expertise via private comments, if necessary—with Light Agents.

Work where it’s most productive

Enable members on various teams to get real-time notifications on new and updated tickets delivered to the platform of their choice with our Slack or Microsoft Teams Integration. Plus, use message actions in either tool to create new tickets or add internal notes to existing ones in Zendesk.

Stay connected with your customers

Allow agents to schedule and launch Zoom meetings with your customers right from a Zendesk support ticket using our Zoom Integration. When a session ends, meeting recordings and other information are posted as private comments on the ticket.

Organize across teams

Make it easy for marketing, engineering, ops, and support teams to collaborate on tasks and projects. Coordinate among all your teams by linking and creating Zendesk tickets through popular platforms, like Jira, Trello, monday.com, and Asana.

Customer stories

GitHub
“A lot of cross-team collaboration occurs in GitHub, but when we need a lightweight option for transient discussions, our teams rely heavily on Slack. Side Conversations lets us initiate these discussions in either a Zendesk ticket or in Slack.”

Premila Anand

Director of Support Operations, GitHub

Learn more

Upgrade your collaboration

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