Skip to main content

Best practices

Latest stories

Cybersecurity best practices

Cybersecurity best practices

October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.

Best practices
Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.

Best practices
Why negative reviews could be the source of your next customer

Why negative reviews could be the source of your next customer

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to enhance your brand’s reputation.

Best practices
Messaging is open for business. Are brands ready?

Messaging is open for business. Are brands ready?

There’s no longer any doubt that customers are ready to message with businesses. Are businesses ready to truly listen?

Best practices
Tip of the week: improve your Help Center with dynamic content

Tip of the week: improve your Help Center with dynamic content

In this Zendesk tip of the week, learn how Dynamic Content can help you change the design of your Help Center based on your customer's langauge

Best practices
How to chat with your customers: 5 tips from the pros

How to chat with your customers: 5 tips from the pros

Customer experience leaders from Burton Snowboards and UGG/Deckers share their experiences using live chat for customer service. Free webinar recording.

Best practices
Staying GDPR compliant with Zendesk

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time.

Best practices
6 steps for measuring self-service success

6 steps for measuring self-service success

In this guest post, RJMetrics shares the six steps for measuring self-service success that they used to build and refine their Help Center.

Best practices