Customer feedback
Latest stories
Article
13 min read
Customer feedback: 7 strategies to collect and leverage it
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Article
12 min read
5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Article
14 min read
What is customer value? Definition, formula & importance
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Article
10 min read
Guide to customer reviews: Tips on how to get them and examples
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
Article
13 min read
A guide to customer satisfaction surveys: Top questions, examples, and templates
Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.
Article
6 min read
Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Article
10 min read
Ultimate guide to building a customer-focused culture
Improving your customer focus starts by deepening your understanding of what it means and building an effective customer focus strategy.
Article
23 min read
Voice of the Customer (VoC): Streamline data collection + analysis to inform strategy
Are you truly listening to your customers? Use Voice of the Customer programs to gather feedback and improve the customer experience.
Article
5 min read
Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article
4 min read
Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
Article
6 min read
3 smart solutions to common customer service challenges
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
12 min read
How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
Article
13 min read
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Article
2 min read
Feedback is a gift—take it and optimize
If you want to provide optimal support, you need to focus on your agents and what they need
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.