CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Editor’s picks
Service
3 ways to collaborate more efficiently with the Slack for Zendesk integration
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
A new year calls for new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Sales
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Culture
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
Guides, research, and more
Life science and CX: The impact of customer service
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
Better conversations with Flow Builder
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
4 employee experience strategies for more resilient teams
Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.
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Early on the path to CX success? Here’s why the up-front investment is worth it
Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small “e-tailers.”
How top fintechs like Stash, Ramp, and Zip make bank with exceptional CX
Discover how top fintechs are transforming customer service from expense into profit.
What is customer connection? 16 ways to connect with customers
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
The Fourth Industrial Revolution: How automation and AI will impact manufacturing
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
What every SMB retailer should put on their wish list
In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
5 ways omnichannel routing helps you manage operations effectively
Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
Increasing net retention requires an innovative approach to CX
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Cybersecurity best practices to empower your team
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Finserv, disrupted: A CX Moment with Neo Financial
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Fall for these new integrations
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
How AI can make an immediate impact for retailers this holiday season
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.