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Article
8 min read

Workforce optimization: The ultimate guide for 2024

Workforce optimization makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

Article

Former First Lady Michelle Obama to join us at Zendesk Relate

We’re delighted to announce former First Lady Michelle Obama will be joining us on April 16.

Article
9 min read

What is AI as a service (AIaaS)? A beginner’s guide for 2024

What is AI as a service?

Article
9 min read

Intelligent automation (IA) benefits, components, and examples

Olivia is a customer service agent at a bustling, understaffed customer service department.

Article
4 min read

Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse

Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.

Article
6 min read

Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

Article
3 min read

Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

Article
6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Article
3 min read

The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Article

Zendesk completes acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.

Article
2 min read

Top 35 customer service and support podcasts for 2024

Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.

Article
4 min read

Customer win-back campaigns: How to build one + 10 templates

Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.

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