Latest stories
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Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Article
1 min read
How to create better employee experiences with Zendesk Marketplace apps
Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.
Article
1 min read
Employee development plan: 6-step guide [free templates]
Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.
Podcast
2 min read
Early insights from our AI implementation journey—with Zendesk’s Steven Warfield
With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams—and what excites him about the future.
Article
1 min read
Customer experience automation (CXA): Definition + examples
Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.
Article
4 min read
From failed startup to finding product-market fit: Thoropass Founder Sam Li shares his journey
The entrepreneur explains how he bounced back and went on to raise $98 million, highlighting lessons he learned along the way and strategies for success.
Article
8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Article
7 min read
May new integrations bring success
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
5 min read
What is the Zendesk Marketplace? How to find the best apps for your business
The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.
Article
1 min read
Agent performance: What it is + 25 metrics to track
Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
Podcast
2 min read
Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Article
1 min read
Employee leave: An essential guide for 2024
Employee leave is a fact of life across all industries, including customer service. Discover who qualifies for leaves of absence and learn more about them in our comprehensive guide.
Article
3 min read
The new era of AI-powered Workforce Engagement Management
Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.
Article
4 min read
Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
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