Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

It’s good to offer all support channels, but not all the time, and not everywhere

We’re closing out July with some great new integrations

Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve your sales productivity

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Learn about some great new apps to help improve and extend your Zendesk experience

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within our current understanding of customer service

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

There are some basics to think about when it comes to using data to improve operations across multiple channels

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers