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Article
1 min read
Knowledge base chatbots: What they are, how to build one & how they’re evolving
Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.
Article
1 min read
What is complaint management? Key steps + tips
Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.
Article
1 min read
What are NLP chatbots and how do they work?
Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.
Article
1 min read
What is asynchronous messaging + how does it work?
Asynchronous messaging lets customers start, pause, and resume conversations at their convenience. Read on to learn how to optimize it with AI.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
Article
6 min read
Jump into July with fresh integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. UnifyApps (Support)…
Article
59 AI customer service statistics for 2024
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Article
Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
Article
5 min read
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Article
1 min read
How to create a customer service QA program + checklist
Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
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White Paper
The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
Article
1 min read
What is customer intent? A complete guide
Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.
Article
5 min read
Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen
The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Article
4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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