Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Guides, research, and more
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.
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Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.
Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
See why this powerful partnership means big things for small “e-tailers.”
Discover how top fintechs are transforming customer service from expense into profit.
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Transform your CX and accelerate customer retention using our free guide.
Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.