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Article
4 min read

The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article
1 min read

Quality assurance: An essential and definitional guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Article
7 min read

New integrations springing to life

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
1 min read

Quality monitoring: Crucial best practices

Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.

Article
7 min read

Customer experience manager: Role, skills, salary, and more

Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.

Article
4 min read

What's new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Article
4 min read

Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner

Here’s how to make the most of your partnership with Zendesk.

Article
1 min read

The customer experience jackpot: How Zendesk is winning big with AI

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.

Article
1 min read

23 employee perks to empower your team

Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Podcast
1 min read

Direct from Relate 2024—with Zappos Insights co-creator Robert Richman

Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.

Article
1 min read

Employee benefits: A guide for 2024

Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.

Article
1 min read

What is employee performance management? A complete guide

Learn how to improve employee retention, development, and productivity in your workplace by muscling up your employee performance management.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

Workload analysis: Definition + step-by-step process

A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.

Article
1 min read

What is employee self-service? Benefits + tips to implement

Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.

Article
13 min read

Offboarding: Definition + how to offboard an employee

Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.

Article
1 min read

Workforce scheduling: What it is and how to hone it

A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.

Article
9 min read

Automated quality management (AQM): The complete guide

Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.

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