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Drupal Live Chat

Improve Your Web Experience with Drupal Live Chat

What is Drupal live chat?

Drupal live chat, or Drupal chat, is a customer support tool that enables companies that host their website on Drupal to offer users live chat support. Usually built with a Drupal chat plugin, Drupal live chat lets companies provide support, in real time, to visitors of their site.

Zendesk stores all customer data about the visitor, including ongoing conversations, so the support agent has everything they need to provide the customer with a seamless support experience.

A different approach

When a visitor to a website has a question or is needs information they can’t find, they typically don’t have many great options. Phone, email, or even social media are often used, but there isn’t any guarantee that the answers will come quickly, leading many visitors to grow frustrated and move on to another site.

However, websites that are built with Drupal have the option of offering Drupal live chat, a way of immediately supporting customers without forcing them to pick up the phone or write an email.
An example of how Zopim Chat can be used for Drupal live chat via Zendesk.

Did you know?

Nobody enjoys waiting, least of all people browsing websites or shoppers on an online store, because it defeats the immediacy that the internet has to offer. So when a customer has a question, they typically want the answer right away. And thanks to the abundance of options on the internet, if they can’t get what they want, they’ll exit and move to a site that is better equipped to meet their needs.

Drupal chat can prevent this making sure website visitors have a direct line to customer service without having to interrupt the browsing experience. And since Drupal live chat is a two way street, it can be used by the company to proactively reach out to the customer if it looks like their actions indicate they need support.

How Zendesk helps

Zendesk customer service, and Zopim live chat by Zendesk, make Drupal chat a breeze, including:
  • Proactive support. Triggers in Zopim notify customer service agents when a visitor has met certain conditions, like a set number of case studies read or items left in a shopping cart for a specific amount of time. Armed with this knowledge, the agent can open a live chat module and initiate a conversation with the visitor, and offer to help.
  • Powerful reporting. Zopim monitors important metrics, from the real-time monitoring to agent performance, helping companies identify areas to improve and which tactics are already working.
  • Multichannel support. Zendesk stores all customer data about the visitor, including ongoing conversations, so the support agent has everything they need to provide the customer with a seamless support experience.

The right time

Many companies, particularly ones whose websites drive revenue, would benefit from Drupal live chat. It’s the best way to improve the website experience and offer visitors proactive support.

Give real time support... for real

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