Improve Your Web Experience with Drupal Live Chat
What is Drupal live chat?
Drupal live chat, or Drupal chat, is a customer support tool that enables companies that host their website on Drupal to offer users live chat support. Usually built with a Drupal chat plugin, The Drupal chat module lets companies provide support, in real time, to visitors of their site.
Zendesk stores all customer data about the visitor, including ongoing conversations, so the support agent has everything they need to provide the customer with a seamless support experience.
A different approach
However, websites that are built with Drupal have the option of offering Drupal live chat, a way of immediately supporting customers without forcing them to pick up the phone or write an email.
Did you know?
Drupal chat can prevent this making sure website visitors have a direct line to customer service without having to interrupt the browsing experience. And since Drupal live chat is a two way street, it can be used by the company to proactively reach out to the customer if it looks like their actions indicate they need support.
How Zendesk helps
- Proactive support. Triggers in Zopim notify customer service agents when a visitor has met certain conditions, like a set number of case studies read or items left in a shopping cart for a specific amount of time. Armed with this knowledge, the agent can open a live chat module and initiate a conversation with the visitor, and offer to help.
- Powerful reporting. Zopim monitors important metrics, from the real-time monitoring to agent performance, helping companies identify areas to improve and which tactics are already working.
- Multichannel support. Zendesk stores all customer data about the visitor, including ongoing conversations, so the support agent has everything they need to provide the customer with a seamless support experience.
The right time
Many companies, particularly ones whose websites drive revenue, would benefit from Drupal live chat. It’s the best way to improve the website experience and offer visitors proactive support.Give real time support... for real
We have more to say about this. Have a look below.
Live chat is a powerful tool. Learn how to wield it wisely.