Start a Conversation with Joomla Live Chat
What is Joomla live chat?
Joomla live chat, or Joomla chat, is a tool that allows companies that built their website with the Joomla content management system to offer their customers live chat. Often used for customer service and technical support, but also for sales, Joomla live chat is often made possible with a Joomla chat plugin or extension, and is way for companies to offer immediate support directly from within their websites.
Every interaction with a site visitor, be it in chat, email, or social media is stored in one Zendesk location. So when an agent is responding to a query they’ll have access to that visitor’s entire history with the company.
A different approach
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Joomla chat also has the added benefit of enabling companies to provide proactive support, which can reduce bounce and exit rates, improve visitor engagement, and if it’s an ecommerce site, improve conversion rates. If a visitor to the site meets a certain set of criteria, such a set number of return visits to a pricing page, that a visitor a Joomla live chat plugin can enable an agent to provide proactive support in the form of a live chat from within the website and offer to answer questions or provide more information.
The right time
How Zendesk helps
The live chat software Zopim by Zendesk is great way for companies to offer Joomla live chat, including a seamless experience. Every interaction with a site visitor, be it in chat, email, or social media is stored in one location. So when an agent is responding to a query they’ll have access to that visitor’s entire history with the company.
Using data to improve. Zopim automatically tracks the metrics that matter most to companies, allowing them to get the full picture of their customer service efforts and learn how to do better.
An important feature in Zopim, Triggers, can automatically notify customer service agents when a customer has met a specific set of conditions, such as including visits to a defined series of pages. The agent can than initiate a chat and ask the visitor if they require help.
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Learn more about the benefits of live chat and best practices to make sure you do it well.