Chat with impact
Zendesk Chat analytics gives teams a view into chat and agent activity to make chat support better.
Make better mistakes
Track agent metrics over time to see the impact of wait times and missed chats. Use the metrics to anticipate customer needs, increase satisfaction, and improve your team's efficiency. Learn more.
Monitor in real time
Manage your support in real time with Monitor. View actionable data on chat volume, visitor experience, and agent performance. Learn more.
Go down in History
Keep track of all past chat conversations and browse by date, department, agent, visitor or even a specific tag. Learn more.
Track sales conversions over chat
Conversion tracking lets you measure the positive impact of chat on your bottom-line — whether it’s making a purchase or signing up for your product. Use this data to optimize your website conversion funnel and reward high performing agents. Learn more.
Build custom reports
Use Insights to create custom reports and dashboards using Chat metrics that are relevant to you and get better visibility into performance across all your support channels. Learn more.
