Chat with impact
Zendesk Chat analytics gives teams a view into chat and agent activity to make chat support better.
Track sales conversions over chat
Conversion tracking lets you measure the positive impact of chat on your bottom-line — whether it’s making a purchase or signing up for your product. Use this data to optimize your website conversion funnel and reward high performing agents. Learn more.
Build custom reports
Use Insights to create custom reports and dashboards using Chat metrics that are relevant to you and get better visibility into performance across all your support channels. Learn more.