NetworkedHelpDesk.org Welcomes 34 New Member Companies

Open Standard Organization for Superior Customer Service More Than Doubles in Size Within Two-Month Period

SAN FRANCISCO, CA – August 11, 2011 – NetworkedHelpDesk.org today announced the addition of 34 new member companies from around the world. Established just two months ago, NetworkedHelpDesk.org is an open initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience.

Organizations with multiple partners, suppliers or departments typically use disparate systems to perform tasks such as project management, customer relationship management or customer support. The NetworkedHelpDesk.org initiative provides a uniform way to connect these disparate systems for seamless collaboration through an open API.

“In just two months, the membership in NetworkedHelpDesk.org has grown from 18 to 52,” said Zack Urlocker, COO of Zendesk. “As a founding member of the organization, we find it incredibly exciting to see so many companies leading the way to deliver an outstanding customer experience.”

“With our Tropo cloud communications API already integrated into thousands of call centers, we recognized that there should be a customer service standard to help reduce the overhead and expense of integrating services in this market,” said Chris Matthieu, Director Business Development of Voxeo. “We became a member of NetworkedHelpDesk.org because we believe this initiative allows more companies to innovate around standards-based solutions and save money at the same time.”

NetworkedHelpDesk.org’s members include:

Founding Members
Atlassian
New Relic
OTRS
PagerDuty
Pivotal Tracker
ServiceNow
SugarCRM
Zendesk

Service Members
AppFusions
Coherence Design
CustomWare
IT Consultores
LiveTime
Merlin

Members
Appian
Beanstalk
Beetil
bigWebApps
Cazoomi
Chorus
Connect2Field
ContactUsPlus
Disruptive Technologies
Dovetail Software
Flowdock
FreshBooks
GroundWork
helpLine
Ifbyphone
InvGate
LiveChat
LiveTime
Loc8.com
Monocle Systems
Netcellence Technologies
Olark
OneLogin
Pervasive
Planio
Robillion
Rypple
SAManage
Server Density
Shipwire
SnapEngage
SpendidCRM
TeamSupport
Twilio
UserRules
UserVoice
Voxeo/Tropo
Wishery

About NetworkedHelpDesk.org


NetworkedHelpDesk.org is founded by Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow, SugarCRM, and Zendesk. Currently, 52 high-growth companies endorse this open standard ranging from those that publish ticketing systems, bug trackers, knowledge bases, customer relationship management software, and more. For more information on how to join this movement, go to NetworkedHelpDesk.org.

About Zendesk

Zendesk is the leading provider of proven,cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

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