SAN FRANCISCO, CA – August 11, 2011 – NetworkedHelpDesk.org today announced the addition of 34 new member companies from around the world. Established just two months ago, NetworkedHelpDesk.org is an open initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience.
Organizations with multiple partners, suppliers or departments typically use disparate systems to perform tasks such as project management, customer relationship management or customer support. The NetworkedHelpDesk.org initiative provides a uniform way to connect these disparate systems for seamless collaboration through an open API.
In just two months, the membership in NetworkedHelpDesk.org has grown from 18 to 52, said Zack Urlocker, COO of Zendesk. As a founding member of the organization, we find it incredibly exciting to see so many companies leading the way to deliver an outstanding customer experience.
With our Tropo cloud communications API already integrated into thousands of call centers, we recognized that there should be a customer service standard to help reduce the overhead and expense of integrating services in this market, said Chris Matthieu, Director Business Development of Voxeo. We became a member of NetworkedHelpDesk.org because we believe this initiative allows more companies to innovate around standards-based solutions and save money at the same time.”
NetworkedHelpDesk.orgs members include:
NetworkedHelpDesk.org is founded by Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow, SugarCRM, and Zendesk. Currently, 52 high-growth companies endorse this open standard ranging from those that publish ticketing systems, bug trackers, knowledge bases, customer relationship management software, and more. For more information on how to join this movement, go to NetworkedHelpDesk.org.
Zendesk is the leading provider of proven,cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.