SAN FRANCISCO, CA –May 3, 2016–Zendesk, Inc. (NYSE: ZEN) today announced the appointments of Bryan Cox, former senior vice president of global customer operations at VMware, as its first chief revenue officer and Tom Keiser, former CIO and executive vice president of product operations at GAP Inc., as its first chief information officer.
Both executives bring a wealth of experience in enterprise technology, sales and operations from two of the world’s top brands to Zendesk as the company broadens its enterprise reach and expands its products beyond customer service.
“Bryan and Tom are proven leaders whose combined dedication and vision will help define the next chapter for Zendesk,” said Mikkel Svane, Zendesk chairman, founder and CEO. “We’re focused on helping organizations build better customer relationships at a time of major shifts in technology, business models and consumer behavior. Their valuable industry insight and deep enterprise experience will help us reach our goal of $1 billion in revenue in 2020.”
At VMware, Cox most recently oversaw three key parts of its global customer operations organization—including software license compliance, online sales, and the renewals business—for the $6 billion revenue company. As CRO, Cox will lead all revenue-generating teams at Zendesk and help grow additional markets and segments.
“I’ve admired Zendesk for rethinking customer service software to make it modern and beautifully simple,” Cox said. “Now I am excited to join the team as Zendesk seeks to improve customer relationships more broadly and deliver on its strategy for growth.”
Keiser, whose career spans 20 years of leading global technology initiatives for consumer product and retail companies, most recently led the modernization of Gap’s IT and technology systems to address the rise of digital and mobile consumers. In his new role, Keiser will focus on scaling Zendesk’s IT, security and data systems and architecture across its worldwide offices, as well as serve as an external executive champion about the impact of technology on customer relationships.
“Coming from the retail world, I’ve seen first-hand how technology innovations are reshaping the way we shop, buy and interact with businesses,” Keiser said. “Every organization today must use the right combination of technology and people to build better customer relationships, and I’m excited to be able to help companies through that transformation by joining the Zendesk team.”
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 75,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.