SAN FRANCISCO, CA – November 17, 2011 - Zendesk, the proven cloud-based help desk software provider, today launched its Zen Masters webinar program, a new series featuring todays most prominent and influential thought leaders on customer service.
The series offers organizations expert advice on how to build long-lasting relationships with todays digitally connected customers. It provides step-by-step solutions for building sustainable, profitable customer loyalty while delivering exceptional customer service across an ever-changing business landscape moving at the speed of the Internet. The Zen Masters webinars teach organizations how to delight customers and provide tools and information that goes beyond the tried and true methods of cultivating customer relationships and customer satisfaction.
The Zen Masters series is a wonderful opportunity for anyone interested in customer service to learn best practices from the most prominent leaders on this topic in the world, said Zendesk COO Zack Urlocker. The best of the best have partnered with Zendesk to create a series that revolutionizes how people are talking about customer support.
Kicking off November is bestselling business author and keynote speaker Micah Solomon, a thought leader on customer service and sales, branding, and company culture, who marries todays technological and communications reality to the timeless secrets of building customer loyalty.
In the series-debut webinar on November 30, Solomon will discuss how to engage with, serve, and earn the loyalty of todays digitally informed customers. Solomon, whom the Financial Post terms the new guru of customer service excellence, will draw on both his recent bestseller, Exceptional Service, Exceptional Profit and his upcoming High Tech, High Touch Customer Service, as well as the expertise he has shared with his consulting clients in the pages of FastCompany, Inc., Bloomberg Businessweek, Forbes.com, and elsewhere.
Building customer loyalty is a challenge in todays connected world, whether your business is online, brick and mortar, or a modern-day hybrid of the two, the principles I share will help participants build true customer loyalty within the realities of todays digitally interwoven world, where everyone knows everyone, said Micah Solomon.
Upcoming Zen Master webinars feature:
Guy Stephens, a social customer care consultant with expertise in cross channel customer experience, who works with organizations to improve business performance through the use of social customer care. (December 13)
Peter Shankman, recognized worldwide for radically new ways of thinking about social media, PR, marketing, advertising, and customer service. He is the founder of Help A Reporter Out, (HARO), and author of Customer Service: New Rules for a Social-Enabled World. (January 19)
Joseph Michelli, Joseph Michelli, Ph.D., internationally renowned business consultant specializing in customer experience training and author of bestsellers such as The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary and The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. (February 15)
To see upcoming Zendesk webinars go to www.zendesk.com/webinars.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.