Zendesk Names Norman Gennaro New SVP Worldwide Sales

Former Amazon Web Services and Oracle Sales Veteran Brings Decades of Experience Scaling Fast-Growing Enterprise Sales Organizations

SAN FRANCISCO – December 20, 2017 – Zendesk, Inc. (NYSE: ZEN) announced today the appointment of Norman Gennaro as Senior Vice President, Worldwide Sales. Gennaro brings more than 25 years of business and technology experience leading and growing global teams of sales professionals. Most recently, Gennaro built the mid-market segment for North America into a multi-billion dollar business for Amazon Web Services.

“Norman’s expertise having scaled and grown some of the world’s fastest-growing enterprise sales organizations will be an enormous asset,” said Mikkel Svane, CEO, founder & chairman, Zendesk. “With a bright 2018 ahead of us, we are thrilled to welcome his new leadership, energy, and creativity, as we aim to empower enterprises around the world to transform their businesses through better customer relationships.”

Prior to his tenure at Amazon Web Services, Gennaro spent 16 years in enterprise sales with Oracle Corporation. During his time there, he held a variety of leadership roles including Vice President of Oracle’s North American Sales Consulting organization and co-authoring four patents. He holds an MBA in Finance and Computer Information Systems from the University of Notre Dame de Namur and a Bachelor’s Degree in Management Information Systems from the University of Notre Dame.

“It is exciting to join Zendesk at a time when so many organizations are looking for new and innovative solutions to major shifts in technology, business models and customer behavior,” said Gennaro. “I look forward to redefining the future of customer relationships along with Zendesk’s passionate customer base, leading products and incredibly talented people.”

Gennaro will be starting his new role with Zendesk in early January 2018.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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