Quick Links

Support teams waste time switching between systems and copying ticket data by hand. Quick Links puts the shortcuts your agents need directly inside the ticket sidebar — one click, no tab switching, no copy-paste.

Reduce handle time. Eliminate copy-and-paste. Standardize agent workflows.

Plans

• Quick Links Lite (Free) — 1 group, up to 5 links, dynamic placeholders, search, and color customization
• Quick Links Pro — Unlimited groups and links, group targeting, click tagging, import/export, and all Lite features

Why teams use Quick Links

• Reduce average handle time by keeping agents inside Zendesk

• Eliminate copy-and-paste between your CRM, billing tools, and internal dashboards

• Standardize which links agents see based on their Zendesk group

• Launch ticket-aware URLs that auto-populate with customer and ticket data

Features

• Dynamic placeholders — build URLs using {{ticket.id}}, {{ticket.requester.email}}, {{organization.name}}, and custom fields

• Group targeting — show different link sets to different agent teams (Pro)

• Click tagging — automatically tag a ticket when a tracked link is clicked (Pro)

• Color customization — give each link group its own button color

• Fast search — find any link instantly with the built-in sidebar search

• Import and export — share configurations between Zendesk accounts in one click (Pro)

Built for support, ops, and CX teams

Quick Links works for any team that needs fast, reliable access to CRMs, internal tools, Jira, billing platforms, and more — directly from a Zendesk ticket.

Data and privacy

Quick Links runs entirely within the Zendesk App Framework. It accesses ticket, requester, group, and custom field data only when those values are referenced in administrator-configured link URLs. Quick Links does not sell customer data, does not use data for advertising, and does not share data with unauthorized third parties.

Privacy policy: https://asa-labs.com/privacy/quick-links