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Ticket Field Manager
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
About this app
The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.
Some of the fields available include:
requester
assignee
collaborator
sharedWith
status
ticket_form_id (the ticket form dropdown)
tags
type
priority
problem
custom_field_ID (e.g. custom_field_1234)
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Dettagli app
Istruzioni per l’installazione
Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.
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