Enrich Tickets with Real-Time Data via API in Zendesk Automatically

The Knots API Data Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from other systems and auto-fills the most essential ticket fields. It also updates your backend based on Zendesk ticket data.

Enhance Your Customer Support: Universal API Integration for Zendesk

This process happens without the need to open the ticket.

Automatically Retrieve Data from Any System: Effortlessly access customer details, order statuses, and product information from any ERP, CRM, or system with a public API directly within Zendesk. Enjoy the convenience of auto-filling ticket fields with the most relevant and up-to-date information.
Seamless Data Update Across Platforms: Directly update customer and order information in your backend system from your Zendesk tickets, ensuring consistent and accurate data across all platforms.
Real-Time Synchronization and Ticket Enrichment: Automatically generate or update Zendesk tickets in response to specific triggers and events across various systems, such as changes in order status or new customer registrations.
Intelligent Ticket Tagging and Routing: Implement smart rules to tag and route tickets based on specific criteria, such as revenue thresholds or customer requests, ensuring efficient and prioritized ticket handling.

API Data Sync: Streamlining Customer Support Across Industries

Enhanced Ticket Information: Select specific data types for synchronization, such as order details, subscription number, license plate, or customer history, customizing the sync to your business needs.
Industry-Agnostic Solution: Our API Data Sync is designed to be universally applicable, seamlessly serving various industries, from e-commerce and subscription services to gambling and manufacturing.
Automated Responses: Fetch critical information like delivery details automatically, enabling quick, accurate responses to customer inquiries.
Workflow Efficiency: Combine with Ticket Parser to auto-fill ticket fields with relevant data, reducing manual tasks and enhancing support efficiency.
Zendesk Integration: The integration works with all REST APIs. For example, with the following systems:
- Salesforce
- Pipedrive
- SAP
- Microsoft Dynamics
- Azure
- Shopify
- Sunshine Data
- Intercom
- Freshdesk
- Shopware
- Many more

Main Benefits of Using the API Data Sync App for Zendesk

Knots_benefits

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io

API Data Sync by Knots

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