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Zendesk Launches First-Ever Certification Program

May 3, 2017

Zendesk Support Administrator Certification Formalizes Competence in Core Offering Designed to Build Better Relationships with Customers

SAN FRANCISCO – May 3, 2017 – Zendesk, Inc. (NYSE: ZEN), a leading provider of software for better customer relationships, today announced the launch of Zendesk Support Administrator, the company’s first-ever certification program. Those who receive the certification will have demonstrated foundational knowledge of Zendesk Support, Zendesk’s system for tracking, prioritizing, and solving customer support tickets, and validated their ability to maximize product use for delivering exceptional customer service.

Zendesk is also debuting a new educational program called Zendesk Training, formerly Zendesk University (ZenU). In addition to free training resources, the program offers tools for support agents and administrators alike, including online classes that can be customized according to company needs and information on live education sessions.

“This formal certification, designed to validate customer knowledge of our beautifully simple products, is a new layer in our rich customer education program,” said Mike Zinne, vice president of customer experience at Zendesk. “Now, any business that hires a certified administrator to work with Zendesk Support can do so with confidence. Certified Zendesk Support administrators will have demonstrated that they can get the product up and running fast to meet rapidly changing customer service expectations in an increasingly competitive marketplace, ultimately driving business value for the companies where they work.”

Starting today, anyone can register for the certification exam here.

Zendesk Support administrators wanting to pursue certification will have access to the Exam Guide and a free trial of Zendesk Support Enterprise upon registration. The first exam, which users can take at either a testing center or via online proctoring, will be available any day on or after June 1, 2017. Annual recertification will be required for all users who pass the exam and would like to maintain certification status.

About Zendesk:

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

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