Skip to main content

For media, analyst, and speaking inquiries, please contact us.

press@zendesk.com

Zendesk Partners with Facebook® to Power Businesses on Messenger

March 25, 2015

Zendesk’s Zopim Chat Enables zulily and Everlane to Offer Customer Service through Messenger

SAN FRANCISCO, CA — March 25, 2015 — Zendesk, Inc. (NYSE: ZEN) today announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for the first time to communicate with customers through Facebook’s popular messaging app. Through an integration of its Zopim chat product with Messenger, Zendesk is allowing businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Messenger.

Online retailers zulily and Everlane are the first two companies using the integration to support their customers. Customers can receive order information and interact with the companies through Messenger, while zulily and Everlane can engage with customers and manage support requests from Messenger in a single customer service platform through Zendesk’s Zopim integration.

“Messenger has changed the way people communicate with their friends, and now it’s opening new opportunities for businesses to interact with their customers,” said Adrian McDermott, Zendesk’s senior vice president of product development. “Consumers can communicate and engage with retailers within the messaging app they already use every day, on their own terms.”

By extending Zopim’s live chat capabilities to Messenger, businesses now have a new way for their service teams to support customers. Customer service teams can manage multiple Messenger chats at once, collaborate with one another to solve a customer’s issue, and access chat history to easily continue a conversation after a break.

Everlane, an online clothing and accessories brand, is known for its transparent relationship with its consumers and for offering top-quality merchandise at a great value. Through Businesses on Messenger and the Zopim integration, consumers at checkout have the option to receive their order confirmations and shipping information through Messenger. They then can start a real-time dialogue with Everlane or modify their orders. Everlane is using Zopim chat to interact with customers in real-time on Messenger and provide customer service.

“At Everlane, we pride ourselves on the personal connection we have with our community,” said Aaron Ginn, Everlane’s growth product manager. “Our close customer relationships are how we differentiate ourselves. Not only can our customers now connect with us through Messenger, but they also can receive personal attention and immediate service from us thanks to Zendesk’s integration.”

The integration is currently being developed for zulily and Everlane and will be rolled out gradually. Learn more about Zopim chat and the integration at www.zendesk.com/zopim

About Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 52,000 paid customer accounts for its customer service platform and live chat software, Zendesk is used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com

About Facebook

Founded in 2004, Facebook’s mission is to give people the power to share and make the world more open and connected. People use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them.

Facebook is a trademark of Facebook, Inc.

Return to newsroom

Disclaimer

The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.

Latest articles

Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide

At Zendesk, we believe a collective approach is essential to forge a low carbon future for…

Zendesk welcomes Chris Donato as President of Sales and Field Engineering

Zendesk announced today it has appointed Chris Donato as its new President of Global Sales and…

Zendesk honored for social impact and crisis response initiatives

Zendesk and Tech for Good partner, The International Rescue Committee’s (IRC), have won two Engage for…

Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions

At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…