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Zendesk CTO on how businesses can use AI to differentiate customer service
Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…
Customer Spotlight: Building trust in the age of AI
The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…
Customer Spotlight: AI’s Impact on Modern Self-Service
The data continues to prove that customers prefer to self-serve (being able to check in for…
4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…
Building responsible AI for the next evolution of customer experiences
We know consumers want generative AI, however they also have some valid concerns. According to The…
Consumers want generative AI and know it will change their service experiences
Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…
Zendesk Head of AI on the promise and pitfalls of generative AI
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2
At Zendesk, we know that customers want honest feedback before they use a product or service.…
NRF 2023: The time is now for retailers to drive more immersive experiences
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 1
The last several years have brought about not only constant change, but immense change – this…