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Pricing for the #1 contact center solution

Zendesk Contact Center

Combine any Zendesk Customer Service or Employee Service Suite plan with Amazon connect.

$83+ any Suite planagent/month paid yearly

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Including:

  • AI

Purchase of a Zendesk Suite plan and Premier plan is required. Learn more.

Minutes Block

Purchase as many additional blocks as you need.

$33agent/month paid yearly

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Including:

  • AI
  • AI

Unified Agent Workspace

A unified, conversation-focused agent workspace helps your team manage conversations and their status across all web, mobile and social channels in one single view.

AWS added services

Leverage additional AWS services with consumption based pricing, to design custom, high-value solutions that drive faster resolutions.

Amazon Connect Telephony Usage

Ensure secure, reliable, and cost-effective customer service calls with Amazon Connect based telephony and infrastructure.

Native inbound and outbound calling

Unify inbound AI-driven routing and automated self-service with outbound click-to-dial directly within the agent workspace, automatically syncing every call’s recording, live transcription, and AI-generated summary into a single customer record.

Reporting dashboards

Real-time and historical dashboards that provide an immediate overview of call topic, agent, and queue performance.

One Minutes Blocks

1,000 Contact Center Minutes for conversational IVR, outbound campaigns, real-time transcriptions and call recording and screen sharing and video calling.

Conversational IVR

Customers engage with an AI-powered IVR using everyday language instead of rigid menu options.

Real-time transcriptions and call recording

Generate real-time call transcriptions that appear directly in the agent workspace from interactions with AI and human agents.

Screen recording

Gather the visual context of what agents are doing on their while interacting with customers.

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Featured add-ons

Copilot

AI assistance that empowers your entire team.

$50agent/month paid yearly

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Quality Assurance

Deliver consistent service quality

$35agent/month paid yearly

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Workforce Engagement Bundle

Elevate customer service quality and optimize agent performance.

$50agent/month paid yearly

Learn more

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See how much you can save

Use this calculator to explore potential savings from automating customer interactions with Zendesk AI agents. Results are illustrative and based on the inputs you provide — actual results may vary.

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Frequently asked questions, answered.

To use Zendesk Contact Center, you typically need a Zendesk Suite plan as your base subscription. In some cases, Contact Center licenses may be purchased separately— contact Sales to learn more.

Contact Center pricing includes:

  • A per-agent license fee in addition to your base Suite plan.

  • Minutes Blocks to cover call-related usage per agent.

  • AWS Added Services and Amazon Connect Telephony usage, billed based on consumption.

Contact Sales to learn more

Still not sure? Explore on your own or with our team.

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Copilot

Unlock the full power of Copilot, with unlimited access to proactive AI assistant designed to empower your agents to resolve issues faster and give admins real-time guidance to keep operations running smoothly. 

  • Assist agents work smarter and faster with auto assist, suggestions, and writing tools

  • Gain intelligence to your operations with intelligent triage and pre-built reporting

  • Optimize your service workflows with proactive recommendations and more

Copilot can be added to Professional and higher plan levels.

Zendesk Quality Assurance

Automatically analyze 100% of conversations across human and AI agents, BPOs, channels, and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.

  • AutoQA 100% coverage
  • Spotlight AI insight filters
  • Custom QA
  • Agent feedback and coaching
  • Track performance trends
  • Voice QA
  • QA for AI agents

Workforce Engagement Bundle

Zendesk Workforce Engagement Management (WEM) is a set of AI-infused software tools and practices that improve employee engagement and customer service, built right into Zendesk. It’s designed to optimize service agent staffing requirements, scheduling, performance management, quality assurance, and coaching, and it focuses on improving productivity, job satisfaction, and overall team performance by aligning employee activities with business objectives.

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